Get matched with top chimney cap installers and replacers in Hawleyville, CT

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"My driveway fell apart within days. The company is non-responsive to a warranty claim. It wasn't installed properly, and the gravel started flaking off immediately. It is already leaving depressions which will only get worse after winter. I have been chasing this company for months with vague promises they will look into it. Their last response was for me to sealcoat the driveway - at my expense! - which would only cover up the damage. I am pursuing a claim in court. Avoid this company if you don't want to have to do this."

"Amazing work! The crew was extremely clean, professional, and respectful. The owner is very polite and truly values your time and money ? their pricing is very reasonable for the quality of work they deliver. They restored my parents? fireplace and it looks brand new. You can tell they take pride in what they do. Everything was left spotless when the job was finished. Highly recommend them if you want honest pricing, great service, and beautiful results. "

"Mark S. was very responsive. He reviewed our situation and provided an estimate via email rather quickly. The chimney wall tiles were gradually falling and causing drafting issues. We immediately felt comfortable in hiring Mark and scheduled the work after the holiday. Mark, Ben and Dan arrived promptly and were courteous. They protected the basement storage area from any dust or debris by putting up plastic sheeting and laying down tarp. When they were finished, the area was spotless. The cement patch work on the wall opening was done nicely too. The replacement connections to oil water heater and two oil furnaces looks great as well. It all went well and we were pleased to have hired Chimney Savers and Mark Schaub and his crew. His estimate was fair."

Additional DBA - The Mez H Corp.

"These guys are awesome, hands down. They came to my house quickly and did a full inspection and quote the same day. Started work two weeks later and rebuilt both of my crumbling chimneys beautifully. Nelson, Kevin, Segundo, and Carlos - you are all excellent!"

"Total Chimney installed a new stainless steel cap over my three flue chimney. An initial misunderstanding about price was quickly and fairly resolved with the owner. The three crews which came to my house were all very professional, although the lead tech at the first visit did not measure, so the special order cap did not fit and a second one had to be ordered. During the whole process, my phone calls to the office were quickly returned and communication was excellent. I am very pleased with how everything was handled and recommend Total Chimney."

"Satisfactory job."

"Great work, great team - on time, on budget - just did what he said he would do and nailed it. 100% recommend !"

"Great job!"