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"Excellent service! Quick, friendly and great attention to details. Highly recommend!"

"The company utilized a "pull-and-replace" technique as follows: 1) excavated the water pipe at the house and at the street; cut the water line at those two places; 2) ran an 80 ft. steel cable from the street to the house; 3) attached a "pyramid-knife" to the steel cable and then attached the copper replacement pipe to the pyramid-knife. 4) tractor-pulled the pyramid-knife and copper tubing through the old poly-tube pipe, cutting it as it went and replacing it with the copper pipe in one continuous operation. 5) all excavations restored to original condition at close of the work. Process was ingenious and saved all of my trees from root damage (and potential dying in a couple of years.) No digging trenches. The technician was completely professional, competent and courteous. He explained each step as it went. He was also clearly proud of his work and finished every step with complete attention to detail, thoroughness and professionalism. The job took about six hours to complete and went off without a hitch. I am completely satisfied with the work and recommend this company highly ."

"Wonderful! We received great guidance regarding the best options for repairs and upgrades."

"We were doing a bathroom reno. It's the second one we've done. In the first bathroom, we were able to replace our light, no problem. Not so in the second one. It was a mess, had no idea what to do and it caused a problem with the electrical in other parts of the house, where a family member had medical equipment that needed to be on. This was on a Saturday. Called Davis & Greene's (we'd used them in the past) emergency number, left a message. Got a call back in less than 5 minutes. 15 minutes later, I had a tech (Chris) out who fixed everything up and was very nice and professional. Needless to say, we'll just call them from the get-go next time."

"I contacted Underground via e-mail and got a call from the owner, Ms Holt. She was going to have the office contact me. JoAnn the office manager contacted me to see what dates would work for the assessment of the job. We were not charged for the assessment visit. I must say from the office to the Technician Bruce and his team, we were extremely happy! So helpful. Bruce arrived on schedule. He let me know he would flush the pipe and run a camera thru the pipes to diagnosis the problem, what the price would be. Great news, the pipe was clean, and whole. No tree roots. The problem was caused by the secondary pipe being jammed into the main pipe blocking it from functioning properly. So the secondary pipe was installed incorrectly, causing us a lot of damage. Bruce made a small hole in the black top where the two pipes were connected installed a ‘Y’ connector and flushed both pipes! It works. Thank you all."

"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"Classic Granite and Marble (CGM) helped us through the process of replacing our countertops and upgrading our kitchen. Andrew and the rest of the team there were very helpful and informative. They assisted us in understanding our options, which materials were available and the advantages and disadvantages of each. We choose granite as our best choice. CGM has a large number of selections available and was willing to walk us, literally, through their warehouse so we could look at and touch the options. They provided us with samples of those that we were interested in so that we could see what the stone looked like in our kitchen. The installers arrived on time and did a very professional job. We felt like we had time to review and ask questions and did not feel rushed in any of the process. The job was very well done and looks beautiful. They also installed the sink that we bought, it all looks so nice. I want to thank the crew at CGM for a great job. We are waiting for our tile installer to do the back splash and have some trim and painting to finish on our end, but the upgrade to our kitchen is wonderful. Thank you!"

"Absolutely outstanding!  I will recommend 3-D ROGER ROOTER PLUMBING, LLC to anyone who has a routine or emergency plumbing need.  They were responsive, courteous, and effective in taking care of my plumbing needs.
I was referred to them through my home warranty.  They responded the next day and fit me in at the end of their workday even though it was across town and well after their scheduled appointments in my area.  Their receptionist was truly professional and helpful in keeping me posted on the whereabouts of their team so that I didn't have to wait around at my home.  Moreover, when the crew arrived at my home, they quickly diagnosed the problem and repaired my toilet in less than 15 minutes from the moment they entered my home.  
3-D ROGER ROOTER PLUMBING, LLC is definitely a company you can trust.  Moreover, they are veteran-owned and operated.


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"Due to our schedule we did not go with CS Tile, but were MOST impressed with responsiveness, courtesy, and detailed quote. William spoke knowledgeably and we will definitely call them for a quote on future jobs."

"Mr Tan is a very professional handyman who made sure the situation was diligently assessed and properly finished to completion. I d definitely recommend Michael and will be leveraging him for all of my future renovations as well!"