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"My house was damaged by a water leak in the master bathroom. The bathroom floor was soaked from under the shower and the leak got to the downstairs family room. After getting my phone call, Andrea responded very quickly and patiently answered all my questions and concerns. The shower, the floor, and the ceiling must be opened, dried, and the mold treated for mitigation. Andrea and his team did a great job in that. For the restoration, Andrea and his team had to replace two sinks with new countertops, redo one toilet, redo the shower with new dry wall, cement board, tiles, and the bathroom floor. For the family room, they had to repaint the ceiling and the result is great. I have no complaints. Everyone in his team is professional and I will not hesitate to hire them for another project."

"After speaking with me, Tracy realized I was very upset about the situation, and had Rick call me to better understand my concerns and the facts of the situation.  I told him what had been done by the other company, and the information they gave me about the results of their inspection.  

Rick treated my concerns with great empathy and concern, and told me that in his experience the situation probably was not as dire as I thought.  He said he would have two of his folks come out the next morning to re-do the inspection and determine if a replacement was required.  Just speaking with him over the phone calmed my fears, and gave me the feeling that everything would turn out alright.  It was like talking with your big brother who you could always count on to take care of a difficult situation you found yourself in.  

It turned out the owner of the original company was at my house an hour after a call I made to them before contacting Aces Four.  They re-did the inspection and found, as Rick had surmised....that the line was fine, the dip in the line was minor, and they saw no issues that would require the line to be replaced.  

I will rely on Aces Four for my future plumbing, sewer, and water line needs from now on.  I thank Tracy and Rick for their concern and quick response to my situation.  They clearly care about their customers, and will do their utmost to provide outstanding services to anyone who calls them for help."

"Very happy with the entire experience. Got an estimate which was the lowest of the 4 plumbing companies that I contacted for the job. I felt the price was reasonable and pretty close to the price I thought it would cost. The job was done at the agreed upon estimate quote price, no additional cost after the fact. I was able to schedule the job next day. The Plumber was on time and only took him 1 1/2 hours to complete the job. Work was very well done and very happy with result. Cost - $1,339.00 + Tax."

"We happened to discover a small leak on our water main pipe and called Vlad out. He came out the next day and gave us a quote and didn't happen to have the parts on hand (we have an OLD house), but said he'd get back to us as soon as he could, even though he was fully booked for the week. He came back the next day and worked through lunch (thank you Vlad!) to get it done. And thank goodness -- the pipe actually split apart in his hands. If we'd left it much longer it might have blown and flooded our basement!!!"

"Vortex Plumbing did a great job! It was quite an extensive process. It takes days to re-pipe a whole house and I was expecting to be without running water for a few of those. Baldeep did his best to make our inconvenience as little as possible. He and his crew did as much preparation as possible and only had to turn off our water for about 3 hours during the whole process. Vortex Plumbing is a professional and honest company and I would use them again in the future."

"Took the individual an extra hour to complete the work.  Quality of the work was adequate.  Overall, we were satisfied with the transaction (mainly because of prompt response and availability).
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"Master bedroom, master bathroom, guest bath, & hallway was flooded when toilet supply line broke. As a recent first time homebuyer not noing how home owners insurance worked I attempted to begin the drying out process on my own renting some carpet fans and removing some of the carpet and padding. After speaking with the home owners insurance agent, who insisted a remediation company come out, I called san diego water damage. The response was quick and the owner himself came out, I had thought that my efforts would have been sufficent to dry things out, until Rafeal the owner showed me the water still in the walls using a thermal camera, Being a father of two young children the last thing i wanted was a unhealthy enviroment for my children with the potential of mold growth in the walls. Rafeal told me not to worry and quit stressing my self out trying to do everything myself and juggle my job and family at the same time. He reminded me that these instances are why home owners have insurance. So a PROFESSIONAL took over and quickly went to work with a very knowlegable and friendly crew. If aanother disaster happens again believe me the first thing I would do is call a professional and that would be SAN DIEGO WATER DAMAGE"

"i didn't hire directly.  they came via a home insurance company referral to look at a problem.
they were solid.  liked the guy who came out.  he tried his best to get our water heater replaced by the water heater company, but ultimately they would only pay for a replacement, at which point i cut my losses and hired someone else - b/c the water heater was 19 years old and it would have been a temporary fix.
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"Don't hire anyone else. If you're looking for a company run by someone who understands what customer service looks like, call Perma-Dry. 4 years ago we worked with Perma-Dry to install an internal basement footing drain system - they were prompt, responsive, and did a great job. We've had zero issues. We recently discovered an issue with an old external drainage system (not installed by Perma-Dry) which backed up during a thunderstorm. When I discovered the issue, I called Ryan (owner) to get some help; he showed up at 9am on a Saturday (his day off) and spent 5 hours with me troubleshooting the issue and coming up with a temporary fix until he could get a crew out to install a permanent fix. He not only was a huge help, but his attitude was incredible - he was actually having fun working on his day off. In the 12 years I've owned my house, I've worked with dozens of contractors and never had an experience like that. True customer service is a lost art, Ryan and his team have shown us twice that they understand how to take care of customers and care enough to do the right thing."

"Too spends. $1135 for a faucet? The job took ~ 30-45 minutes"