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"First class operation all the way. Miles and Caleb were polite, personable and prompt. They had a very hard time disassembling the old boiler but were persistent and ultimately successful. They then made sure the new boiler was installed and working, even though that made for a very long day on their part. We are completely satisfied with the new boiler and their performance getting rid of the old one and installing the new one. We now have heat which is very welcome!"

"I sent emails and placed calls to numerous HVAC companies and waited for days without heat to hear from someone. I linked up with United Heating & AC via Angi, received a call from Rick and discussed my heating needs. Chris arrived to my home 1 hour later, informed me of necessary parts and cost. Job completed in 2 hours. Very affordable will definitely contact United Heating & AC for future heater service and maintenance!!!! Thank You Again!!!"

"A great experience from start to finish! Five star all the way! The estimate was done by D0nna who was punctual, knowledgeable, experienced and pleasant. Her follow-up communication was excellent. The estimate was detailed and fair. Communications/interactions with owner/managers Steve and Mike were always a positive experience. They are very knowledgeable about the hardwood flooring business and were a pleasure to work with. Installers Charles and Craig were excellent at their craft. They were punctual, worked hard the whole day, and cleaned up at the end. We were very happy with every aspect of the flooring they installed. The flooring that we had installed was a natural pre-finished select red oak from the Hardwood Outlet in Penfield. The folks there, Oz and Levant, were very helpful and accommodating in helping us choose the flooring that would best fit our needs. We took home numerous samples before making our final selection. Like Rochester Hardwood Floors, the Hardwood Outlet is a quality operation. All around, this was a great experience and we are very happy with the quality and value of the finished product. We look forward to recommending Rochester Hardwood Floors and the Hardwood Outlet to family and friends."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"During the hottest week of the summer, this past July, Jon and his crew worked tirelessly to complete this job efficaciously in one long day. As with everything they've ever done for me, they were professional, responsive, dependable, honest, punctual, competent, neat, cooperative, and courteous. I feel as though I can always count on them to take care of any HVAC needs whenever they arise. Jon once even came to my home, in a spur-of-the-moment situation, to help me successfully locate a kitten that had crawled into the ductwork. I would find it hard to believe that there's a better and more caring HVAC company in the Rochester area than Wilcox Service. I'm a customer for life."

"DO NOT, I REPEAT, DO NOT, CONDUCT BUSINESS WITH THIS DISHONEST COMPANY! I’m 65 years old and dealing with this shady group has been the worst customer experience of my life - by a long shot. As the saying goes, the fish rots from the head down and this group of liars is a textbook example. I’ve been either lied to, or misled by, every person I interacted with at “5 Star Improvements”. Starting at the head of the fish with an owner who said “all of my guys are certified” (and then schemed with the worst project scheduler I’ve ever dealt to send an email to me with a fake training certificate attachment (that the installer never saw before!)); to the person who answers the chat line (“I can’t answer that online, I’ll forward it to the office and we’ll get back to you”); to a receptionist who deceived me into thinking I was complaining about the company to a Jacuzzi Bath Remodel employee; to yet another employee who told me the owners were not in the office (“they’re both out of office and at a conference tomorrow”) when I demanded to talk to one."