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"As always, Short Pump Heating & Air continues to excel at customer service. The technician, Scott, showed up right on time (which is typical for SPH&A), extremely courteous (also typical), and did a timely but thorough job of the system checkup. This may be my favorite local business in the Richmond area; I feel I get a tremendous amount of value for the products and services they provide. When we needed our downstairs unit replaced two years ago, I went to great lengths to find the best possible value. During my research, I kept seeing comments about how great Short Pump Heating & Air was, and I have to say, it's all true. When they installed the downstairs unit, I was extremely impressed by the professionalism of the entire team, from the office staff to the technicians to the owner. In fact, I was so impressed that I had them replace the upstairs unit a year later, and didn't think twice about whom to call. As a homeowner, it gives me great peace of mind to have such a reliable organization as SPH&A for something as important as our heating and cooling system. This most recent service may have been a routine maintenance check, but it's great to know they still commit themselves to service excellence for their customers. A+ to Scott and the entire SPH&A team."

"Everyone from Hopewell office set up everything, including setting up to having a crane place the HVAC on top of the condo. All the installers were Professional and just wonderful. They gave info on all they were doing. I give them an outstanding rating!"

"C3 responded quickly and had my A/C running in no time. Turns out, it was an issue with the electrical disconnect that was quickly diagnosed and replaced. Bryan and his crew are fantastic! Highly recommend!"

"I had my SC evaporator unit freeze up right before the temps started reaching 100. I called that night, and they came out the next morning to investigate. ( had to wait for the unit to defrost before they could diagnose it) We discovered that it was low on Freon, which caused the freezing, but when we opened up the cover to the evaporator, it was completely rusted. The lack of airflow caused the unit to rust out. This was the original AC installed 24 years ago. They also discovered that the builder undersized all the duct-work. the size of the return, couldn't supply enough air to the system. (yes, i checked the math, and they were correct). They gave me several options on replacing the unit, and I went with the most efficient, highest SEER rating, since we're planning on staying in the house at least another 10 years. They replaced both the furnace, and the AC unit, and ran all new, larger duct-work, they arrived promptly at 8 AM, and the crew finished up around 6 PM. There was an issue with the mainboard controller (factory problem), and they followed up and replaced it. The whole crew was polite, friendly, and cleaned up after themselves. The new unit is much quieter, the airflow downstairs is dramatically better, and hopefully, I'l start to see those energy savings in my next Dominion Power bill :)"

"Very well. Lee Strayer of ARS sold us the system being replaced and it was a good experience so we used Lee again. He walked us through the available options and fully answered our questions which made the decision easier. He also worked to take advantage of manufacturer discounts and to arrange the installation. The day of the installation was pouring rain but the team worked around that without complaint or mess to our home and were finished by mid-afternoon."

"Wonderful! We received great guidance regarding the best options for repairs and upgrades."

"Computer had been acting up for a while but I kept putting off getting it fixed.  After reading all the great reviews, I decided to give N.A.T.S. a call.  So glad I did.   Jim was able to resolve all my problems remotely - no drop off or pick up necessary - so convenient!  I feel like I have a brand new computer, it runs so well and FAST too.  I couldn't be happier and wouldn't hesitate to use his services again.  My only regret is that I didn't call him sooner.
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"Atlantic Heating came out at the scheduled time, and the installers were courteous, professional and kept my house clean.   They had no problem 
installing a new coolant line, even tho another company said it could not be done!   Andrew came out to make sure the job got
started on time and correctly, and checked in several times.   He was available to answer questions, and responded promptly when we needed to move the thermostat after the installation.
They were very creative in relocating the new unit on my hill and built a very nice pad.  
Andrew Cox made this purchase as easy and painless as possible and helped me get a Dominion VA Power rebate as well as
special financing.   When I have to replace my 2nd unit, I will definitely work with him.
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"opened up the heater and also the cooling coils to confirm that all looked good."

"The repairman was prompt and efficient. He was able to listen to my concerns and provide a solid solution. I would definitely hire them again."