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"Spoke with Thad on phone and text. Made appt. time with Rocky who was very efficient and completed the job quickly. Even gave me some tips on my bathroom sink. Very friendly and showed up on time. Would definitely use them again."

"PLEASE READ. DO NOT USE SMITH CUSTOM HOMES! WE TERMINATED CONTRACT & SHARE OUR STORY SO NO OTHER FAMILY HAS SAME EXPERIENCE. SCH used bait & switch tactics & misrepresentation to sell what they couldn't deliver. We signed in 7/22, and as of 8/23, still hadn't broken ground. SCH made promises & was unable to meet any of them, to the point that our loan was 2 months from being pulled due to NO evidence of construction. We expect SCH may respond w/ excuses & attempt to refute our claims, but we have texts, & email that defend our position. Since contracting, they're are other posts w/ same experiences. READ ON before making a decision w/ this builder: 1. We looked forward to working w/ SCH following their "Pathway to Your Dream Home" orientation session. SCH promised to quote use great attention to quality, value, & customer satisfaction. However, within 3mths of contracting, we saw red flags. SCH promoted a team of a designer, concierge, & project manager who would support every step of the way. A month in, our concierge left & we would cycle through 6 others within 10mths, all of whom SCH explained as having poor communication skills or poor follow-up w/ clients. We began to question SCH's ability to hire quality employees. THEN suddenly, the admin assistant & project manager were gone, and by the end, SCH was acting as concierge , designer, and project manager. 2. It took 9mths to get stamped plans, w/ SCH repeatedly saying it was the architect's fault & giving excuses for the delays. 3. We were given a checklist of items that had to be completed (select countertops, cabinets, garage/front doors, etc.). To our dismay, we experienced that SCH had no established vendors who would work with them. We spent many hours w/ vendors making window, door, and interior selections, only to realize that quotes would never be returned and SCH would have us trying multiple other vendors. Once again, SCH made excuses as to why we had to change or why the process was delayed. In our frustration, we sought out vendor ourselves, just to keep the process moving. 4. Most troubling, as the financial aspect were haunting. When we contracted, we were told we would have an accounting of expenses and assumed our deposit (in excess of $100k) would be used to pay for materials in our home. After 13mths in this agonizing relationship, the only thing we have to show for our time are completed plans that we cannot own & a permitting process that was 95% complete, which ironically seemed to move faster after we notified SCH that the lender was threatening to pull our loan due to no evidence of construction. 5. After seeing there was no ability to deliver in a reasonable and a timely manner, we requested to end our relationship amicably. Recognizing that SCH incurred cost, we wanted to be fair and only requested 1/2 our deposit, given there was NO construction or deliverables other than home plans, and no accounting of monies spent. We tried to negotiate terms that would lead both parties on the best path forward. Had SCH been willing to return 1/2 of our deposit, he could have redeemed himself by doing the right thing. And said, he kept our entire deposit and took an innocent intention of us wanting amicable separation and twisted it into something as ugly as accusing us of extortion after we said we would share our experience so this couldn't happen to others. Given that we gave SCH over $100K of our life savings and received NOTHING of value, we're shocked at how we could be accused of extortion. 6. SCH purports to be a CHRISTIAN company and SCH includes a bible verse in his signature line. Do not let this fool you. In working with him, we felt he was too emotional and simply not professional. As a previous posting mentioned, consider yourself warned. Review multiple sites including posting by prior employees. Research count..."

"We used level 4 customs to remodel our upstairs bathroom and they leveled our home to the tune of over 10k in water damage to our home not to mention the mold issue we now have to deal with in our home. Troy had 2 guys do the entire job not once checking on the work being done. We had a bathtub installed and the workers somehow installed the tub without cutting into any wall to hook up the drain. The first time we used the tub it leaked to our downstairs and we called Troy who told us it was not the tub. When he finally came out to look at the job it was determine his workers never hooked up the drain correctly when I poured water down the drain and it went all over Troy who was on a ladder in my ceiling . Two years later we have a leak again, this time much worse. The workers installed the faucet incorrectly (confirmed by 2 plumbers) and Troy says it is a faulty faucet (does this guy take any responsibility for the work his guys do). Not too mention when they did the work his driver ran over our backflow with a trailer shooting water everywhere(which my neighbor saw happen) that both the driver and Troy denied. Also the grout in tub started falling apart 3 months after the job was done. We are having to spend more money to fix the incompetent remodel that was done than it cost to do the remodel itself. After running over our backflow, not hooking up the drain causing a leak and not hooking up the faucet correctly you would think they would help resolve the issue. However , they are refusing to accept any responsibility and at this point its not even surprising. I have a 12 year old child who takes responsibility for his actions better than the adults that run this horrible business. I wish I would have never had this company do any work on my home. We are still getting mold testing and mold mitigation issues resolved and who know the cost or even worse the health issues this has caused my family."

"I'm very pleased with how the project turned out. Todd is patient and focused on doing the right thing for the customer and project. Our project actually finished on schedule and earlier than I expected. And there were no surprise change orders."

"The first red flag is representing himself as Steve Perez on Angi’s list when in fact his name is Ziv. There’s the hard sell and false promises (finish a kitchen remodel in 5-6 weeks) when it took 4 months. Unprofessionalism is an understatement. He communicates through texting like a teenager and screams at the client when in fact errors are his fault or his sub-contractors. We provided appliance specs very early in the process and the electrician still made errors for which Ziv wanted us to pay for. The cabinets delivered were incomplete which he blamed on us. He demanded a final payment and threatened to put a lean on our house when the work was incomplete per the contract. Then Subs starting calling demanding payment which was resolved after we provided cashed checks to Sonart Construction. Don’t believe what I say. Read the BBB review complaints for a well-deserved F rating."

"They did a perfect job and it was really good. They came out immediately after my call and assess my situation. They gave me a reasonable price and schedule the service. The service was really good and the installation was good."

"Made calls to complete the job, I was told several appointments times to expect someone to come out, no one show up since (10 25-24)"

"Ramone and team did a great job! Garage floor looks terrific. Very professional, prompt, friendly, fair price. Highly recommend!"

"I recently had JLS Carpet & More install wall-to-wall carpet in my home, and I couldn’t be more pleased with the results. From start to finish, the experience was smooth and professional. John and Sundae began by carefully moving all the furniture out of the room, taking great care to protect everything. They then spent several hours installing high-quality padding and carpeting with attention to detail. Both John and Sundae were a pleasure to work with—friendly, courteous, and clearly experienced. Their professionalism and commitment to doing the job right really stood out. I highly recommend JLS Carpet & More to anyone looking for carpet installation for their home or office. You’ll be in excellent hands."