
Serving Karnes City, TX and surrounding areas
In business since 2003
Emergency services offered
Credit card accepted
"The dryer went out on Sunday, and after researching it myself, I suspected it to be the thermal fuse. The disassebly of the dryer just to get to the part was more than I wanted to tackle myself, so we relented and found the rebate offer for Next Service online. We were given recommendations from two others who had used them for repairs, and were given great feedback. The service was requested later Sunday afternoon.
Monday morning I recieved notification from Next Service that their first availability was Tuesday afternoon, which worked for our schedule. After numerous emails back and forth, the appointment was confirmed. I had requested a call before the technician arrived to ensure someone would be home, and recieved that Tuesday afternoon, 20 minutes before Azael arrived.
Azael arrived to our home, was very receptive and informative after researching the issue. He explained his findings in detail, even helped in confirming parts online and comparing pricing between what it would cost to order the part myself, or to have him do the installation for us. Unfortunately, the control board is the most expensive component to replace on a dryer, but the price quote we were given to have it repaired that same afternoon was only $75.00 more than me ordering it, then doing it myself after the part arrived. We decided to go on the side of convenience, and requested he proceed with the repair. Azael went to their warehouse, retrieved the parts needed, returned approximately 30 minutes later, and performed the repair shortly after. He showed us the old control board he replaced, pointing out the burn marks made when it sparked, and went over the warranty for the service and part.
Since, we've used the dryer many times, and it works as expected. Though it was much more expensive than I originally hoped, if I'm needing to pay someone to do the repairs I cannot do myself, then I would hope for the experience we received by Next Service. It is definitely a company I would use again, if needed, and highly recommend it to others.
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