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"Good quality of work. Fast installation, take them 10 hours to install full system, one unit outside and 4 units inside of the house. End of the day system was operating."

"I appreciated the super fast response and same-day quote and installation. Zack was my technician and he was great."

"I'd been wanting to get of our old electric baseboard heaters for a long time, and replace it with something more efficient, and Mark helped my understand the differences between a ductless mini-split system and a ducted heatpump system. Even in our small house, the ducted system was the way to go. Mark and his installers were professional and efficient, and answered all my questions. When the thermostat was acting a little odd, he sent a technician over to calibrate it, free of charge. There was a small issue where I initially got the wrong specs for the electrical, and as a result I had the electrician install unnecessary circuits, but Marc reimbursed me for the cost."

"Work was done quickly and generally left worksite clean. Appreciate that they were flexible with installation solutions to reduce cost of project. Staff were polite and friendly."

"Brett Bloomberg came out to the house, and after looking at the job, estimated cost to fix at $1500- $2000. He then said he was not charging for the current trip, as it was late and he was going to come in the morning to start work. We then said that if we dug up the lawn it would save money off the bill. He said the procedure was to install a clean out drain, scope the sewer with a camera, and clear the sewer with a "cable." We did as he asked and dug up the lawn. He came out the next morning with his apprentice, and proceeded to do as he promised. They installed the clean out, scoped the sewer, and proceeded to "cable" the sewer. Apparently, however, the "cable" was too small, as it became tangled in the roots instead of clearing them, it became stuck. At this point he called the City of Bellevue. The city utility department came out with trucks and men and basically took over the job. Brett and his apprentice stood around and watched while the city employees "jetted" the pipes and unstuck Brett's "cable," They also got the roots cleared from the sewer. Brett presented his bill. $3,847.80!. ONE DAYS' WORK. TWICE HIS ESTIMATED AMOUNT. I feel lied to. He refused to leave the jobsite until he got paid. ABSOLUTELY OUTRAGEOUS..."

"Didn't realize that Smart Electric did HVAC as well, until I got a recommendation. Their quote was the best I'd received, they performed the install within a week of giving us the quote, the Installer/Estimator was knowledgable and helpful, and the installation was performed by an excellent group. I can't imagine we could be happier about our Heat Pump installation!"

"We had a representative come out last week to replace my heat pump. Came on time, very thorough, one day install. Highly recommend!"

"Review for Bassett Home Heating, Inc.: In early February of 2022, John Bassett of Bassett Home Heating, Inc., the representative of the family-owned and operated heating and cooling company, responded when I asked for an estimate to remove an old gas furnace and install a new gas furnace and an air-conditioner in its place. John showed up on time and discussed the project in detail. In addition to the fact that Bassett featured American Standard products, I was impressed by the 3-year maintenance agreement (A/C and furnace) I could purchase wherein a company representative would stop by each winter and each summer to maintain our new furnace and air-conditioner. I requested that the furnace and A/C be installed before June and they were installed on May 23 by John’s son, David Bassett. David showed up with a 3-man crew and the installation was completed in less than a day. I was impressed by the competence and professionalism of the installation. Bassett was able to use my existing programmable thermostat (which was fairly new), and David took the time to explain how to operate it for the furnace (heat) and the air-conditioner (cool). The air-conditioner and the furnace have both operated exceptionally well throughout the summer, fall, and upcoming winter. I would rate the total experience as 4 out of 5 stars. Although the products and installation were top notch, communication with the office was inconsistent. I paid the revised balance of my bill shortly after installation (which was less because a new thermostat was not needed). I was told that there were computer problems when I called, emailed or left voicemails requesting a copy of the revised invoice as proof of payment that I could supply to Puget Sound Energy for an energy rebate. Five weeks after installation, I received a revised second invoice and updated paperwork in the mail."

"Removed old gas furnace. Installed heat pump and air handler. Demo, Install and Electrical all worked well together. Friendly workers."

"Very informative and quick installation, thank you!"