Get matched with top window a/c unit service or relocation pros in Kent, WA

"The employee called me a sandn*gger. Do not hire these ppl."

"Aside from a hiccup around scheduling some ancillary repairs the quoted price was reasonable and the work was done to spec."

"went well, was on time, he did a good job"

"If I could leave less than 1 star I would. Blue Flame markets themselves as a wholesome, family owned business, when in reality they're owned by American Residential Services (ARS), which is owned by the private equity company GI Partners. In the process of installing an AC unit, the technicians did not lay down a covering on our carpet, and got black grease all over it, which we still cannot get out. Then when they needed to install the thermostat, they punched numerous incorrect holes in our wallpapered walls. The whole hallway needed to be re-wall papered, and we cannot buy the type of wallpaper anymore. Mind you, this was in July, its now January and we're trying to have Blue Flame cover the costs, and they keep passing us off to a new person in the company. This is a typical private equity company move, where they hope you'll get frustrated and give up. We're now dealing with their insurance, who is lowballing us, and gave a burnt offering to repair one hole. Do not use them!"

"I won't call any other heating or AC experts ever again. Twice now, I've had incomparable experiences. I had another highly reputed company come diagnose my failed furnace and provide an estimate, but AirPros' price for the same part and repair was much more reasonable and furnace repairs are not cheap, so the difference mattered significantly. AirPros also treated me like family. Go with this family business, you will be happy."

"They didn't seem interested in repairing my furnace. All they wanted to do was sell me a new furnace. The demeanor of the technician, Nicholas, changed to argumentative and belligerent when I said I was not buying a new furnace. When I tried to complain to the manager, he became argumentative as well. He did return the diagnostic fee after I told him I was getting a 2nd opinion."

"This company relies on AI and is not truly available 24/7. They sent a technician to my home who was unable to fix my issue, yet claimed it had been addressed. I called back immediately, and their AI bot booked me a new appointment that evening. The technician never showed. I called again over the course of the next two days, with no resolution. I received multiples text threads over the course of the two days stating that my concern had been escalated to the "on call manager," who never called. Today I spoke with the company and they said that there is no one in the office over the weekend! Despite my horrible experience, they refused to refund the cost of the "service." Take your business elsewhere!!!"

"Tyler from Taylor heating and AC was the best. It was a hot Saturday (mid 90 degrees) and he crawled up into a 115 degree F attic to help resolve our AC. Not only did he identify the problem, he also fixed the issue for us on the spot so we could have AC during this heatwave—all while working under immensely hot conditions. I’d give a 10 out of 5 stars if I could."