Get matched with top bathtub installers and replacers in Key West, FL

"Michael Gomez and Unique Bath are crooks! They sold me this dream and promised to fix the issues presented to them, but have been avoiding me. Check out BBB, they were revoked for all of the complaints, do your due diligence before hiring a contractor, I am warning you!!!! When uncovering the vanity and toilet that was covered in plastic sheeting, it revealed a large chip out of my vessel sink bowl and a large chip out of the top of my toilet tank. While installing the glass contractors dropped the glass while in my brand-new shower and shattered the glass and caused a significant amount of damage to my brand-new shower, that I have not even gotten to use yet. Now I have glass everywhere, blood everywhere and a damaged bathroom! I spoke with one of the owners, Alex and he stated that a new glass panel was being rush ordered for next day installation. I remained calm, as at this time I was worried about the glass contractorsâ hand that had a deep gash. They did attempt to clean up the glass and blood as much as they could, however there was so much left for me to clean and deal with afterwards. After cleaning up as much glass as I could, I notated the damage that was apparent and contacted Erika and did not get a response. The next day I was told the glass was being picked up at 11:30am and I was antsy and rushed home from work to await the delivery and install of the new glass. I waited until 4pm to contact Erika to find out what was going on and was then told that the glass was in fact not ready and that it wouldnâ t be ready until the following Monday or Tuesday. By this time, a month from the start date of the project has elapsed. I then again addressed the damage in the bathroom and was told it was forwarded to the owners and it would be addressed the following week. By now I am feeling that my concerns and are being brushed off as though it does not matter that they have damaged my vanity, toilet, brand new shower, walls, sink and shower faucet. I have also made them aware several times that the shower is leaking and now that they are paid in full, they seem to not care!!! As of today 09/25/23, over a year has passed and these items have not been corrected, although I have been promised on several occasions that they would be! BEWARE!!!"

"Jacob was quick & courteous to respond to our need. Problem resolved. We recommend Keys Plumbing. Would definitely use again."

Five Star Bath Solutions of Miami is a top-of-the-line bathroom remodeling company. We've earned this title by using advanced technology, custom products, and attention to customer service. Using innovative software, Five Star Bath Solutions professionals will deliver a detailed estimate for your bathroom renovation project at an affordable price. We believe in setting standards for how projects are estimated, installed, and completed and passing that value on to you.

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We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.