Culligan of the Pacific North West Inc
Serving Klamath Falls, OR and surrounding areas
In business since 1936
Free estimates
Emergency services offered
"We highly recommend this company! We couldn't be happier to have found such a capable company as Ecowater. They were not only prompt, thorough and clear on our initial water diagnosis but they helped to educate us as well. Aaron, in Sales, was extremely good. Part water geek part doctor he seemed genuinely interested in helping us end our water troubles, such as the orange gooey scourge that had been plaguing our system and preventing us from comfortably enjoying a shower or a simple drink. His diagnosis was spot on and we now have amazing water and being a rural property, this is important because finding competent service people let alone ones that want a long term relationship is difficult for most but as a rural home it is compounded in that most don't wish to go beyond the initial visit. Ecowater stressed that their commitment went beyond our install and offered automatic send services for our supplies which we find a smart service for our needs.
On install day, Dave and Ryan came. They were again prompt, thorough and clear on what they were going to do offering to answer any questions. They were methodical and courteous. We needed a large stainless steel holding tank filled with standing water emptied in our pump house, and though the pipe burst on Ryan showering him and the pump house with goodness knows what it was done. So that we could finally drink our water we had a reverse osmosis system installed and it by far is worth every dime because we now have the best drinking water and can stop buying bottled. The savings is huge. Our water to our fridge proved another challenge when it wouldn't work after it was connected. Dave troubleshot it as best he could but the brand was not one he was familiar with and I couldn't find the manual to assist so the decision was made to call/email in a couple of days to see if it cleared up it didn't. Now it should be noted that Ecowater chose to forgo installing the manufacturers filter parts for their own which in the end became the reason it didn't work but no worries, they fixed it! I emailed Aaron the manual downloaded from the manufacturers site and he and Dave combed it for answers even phoning French Canadian Customer Service on our behalf - now I ask what company does this? Ecowater could teach other companies about what great customer service and support looks like because they are and quot;itand quot;. A few days later, Aaron and Dave emailed us to come out with a solution to our problem. We scheduled a visit and poof! done the original equipment was installed and we now have perfect water at our fridge and ice too! Finally, Aaron gave us a free product to clean our water ring stains - it worked beautifully for sinks and shower areas. We can't thank Ecowater enough!! Great folks!
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Recommended by93%of homeowners
