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"I initially selected West Shore Home to do my window replacement principally because their salesman so much less pushy than the others that I requested estimates from. I am allergic to a hard sell! But their excellent service continued throughout the project. I needed a total of more than 20 windows replaced in a 70-year old home. Quite a job! They scheduled the installation well in advance so that I could plan my schedule. They came exactly on time on the appointed day. Everyone on the crew was cheerful, courteous, and knowledgeable. When it turned out that some of the materials sent from the factory had minor defects, they not only offered to replace all the defective panes but even showed me a couple of defects that I had not noticed. And they returned not once but twice to be sure that everything was perfect before they called the job complete."

"Very well. Chris knows what he is doing. He was on time and a nice person. I am pleased with finished job. Would hire again and recommend."

"If you are thinking about getting a hot tub, please go somewhere else. I have NEVER dealt with a company this unprofessional and unorganized before. From the start in 2022 it has been a disaster, including the owner cracking our brand new deck when he dropped the hot tub on it... and them giving us incorrect measurements for the hot tub placement which caused us to drain, move, and refill. Sadly, those were the least of our worries because we are now on our 3rd hot tub. The first hot tub had a manufacturer leak, jets had to be replaced, malfunctioning speaker, and various other issues. Then the 2nd hot tub arrived and since we built the screened in walls around the hot tub, they had to remove the wall just to deliver it (they did pay for that at least.) We had jet issues once again, and then not much longer after that, there was another major leak. This time it was in a crack in the shell. So they ordered a 3rd hot tub which was the newer model which then took 3 months to arrive. They once again had to remove a wall to deliver it. We got the new one in late 2023 and thankfully we have not had any major issues out of it although the remote did start malfunctioning a few months ago. So I contacted them, no one answered of course (they rarely do.) I left a few messages and then they finally reached out to me...via text. Said they would order a new remote and it would take 2-4 weeks. At 6 weeks I asked for an update. No response of course. After my 4th attempt I then contacted the company who makes the hot tubs (Watkins) and THEY called Campbell's and opened a case with them on my behalf so hopefully this will now get resolved. I understand sometimes there are unavoidable issues, but when you have poor communication and poor organization on top of that, it becomes a big complicated headache. There is very little communication internally and externally. The service guys who come out (TJ/Jeremy) do the best they can but the issues with this company start at the top."

"I hired these people to install our pool with a 6 wk build promise. It took 6 months to finish our pool. They recommend Earthadelics and it down hill from there. Between landscaping and the owner Jonathan miscommunications and jobs left undone. When the project was finally finished not a single call or instructions on how to operate our pool. We called for instruction on the use and told us we could pay 75$ for a service man to come and show us how to use our pool we just spent 100k on to build for over 6months. These people don’t understand costumer service. The company was owned by their father and now the sons run the company. They don’t care and have no regard for people and money spent. They sale you on their service and you give them your money and everything goes down hill from there. Just run run..."