Get matched with top garage door opener installers and replacers in La Marque, TX

"Thought we needed a complete door replacement, but Alamo Garage Doors provided an honest assessment that only the opener needed upgrading."

"I called Legacy Garage door to come out and install a new garage door; since it was damaged. Matt came out and replaced my garage door and motor and I can?t tell you enough how AWESOME and professional Matt is! I had him also replace the motor on my other garage door while he was here. Great guy, great company. I would recommend Legacy to everyone. Ask for Matt!"

"My house is in a high wind environment and special construction requirements need to be fulfilled for insurance. Austin was extremely helpful at identifying a replacement garage door at a cost comparable to standard doors. He installed the units promptly"

"Installed garage door opener quickly, appointment setup for next day. Technicians explained the various opener options and capabilities, the service, and functions of the new opener after installation. Overall excellent service and will contact them again for garage door repairs."

REL Services is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests and make their concerns the basis of our business.\n

"Very satisfied with their work - they did a beautiful job! Joel and his assistant, Chuck, installed 2 new garage doors as well as 2 garage door openers (this house had never had garage door openers). Joel went over all of our options regarding repairing our old doors versus getting new ones as well as the range of garage door opener options. Communications were great from start to finish, from fine tuning the options on our quote, to scheduling the install. They arrived promptly, the install was done in the time predicted (about 5 hours), followed by a thorough clean up and post install instruction re: features of the openers. Highly recommend!"

"Excellent customer service. Arrived on time. Very professional, Open and upfront about products and pricing I recommend D'Garage Door Services for all your garage door needs. Thank you."

"They were on time and fixed my problems with the garage door opener and offered a tune up for a fee."

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When speaking to the customer service representative and explaining that I was looking to purchase a new remote controller for my car, he was insistent that I set up an appointment to have one of their technicians come to my home.  I explained to him that I didn't need a technician and was only looking to purchase a remote control unit.  He insisted that to purchase a remote control unit it would require the technician to deliver the remote and the best thing to do was to set up an appointment.  I then inquired whether they carried the type of Overhead Door remotes and offered to send him a picture of both the garage door unit and the existing remote control unit so they could confirm.  He did not want to take that approach and insisted that we set up an appointment for a technician to visit.  At that point, I agreed to set up an appointment and the customer service representative said they would call me 30 minutes before the visit to make sure I was home.  This initial conversation occurred at 3:22 pm.  At 3:38 pm I received a call from the technician who was sitting in front of my house.  After explaining to the technician what it was I was trying to accomplish, he reveals that he does not have on his truck a single remote to sell to me.  He then calls his technical support desk and informs them that I want to purchase a remote but he doesn't have one to sell.  He attempts to have them cancel the appointment but after speaking with them further he informs me that I am obligated to pay a $39.00 service appointment fee.  The technician left my home at 3:53 so the duration of his visit was 15 minutes and the time he spent talking on his phone to his technical support was 8 minutes of that. 

This was a complete rip-off.  First, I repeatedly informed the customer service representative that I was inquiring to purchase a remote control unit and offered to take a picture of the unit itself and the existing remote so they could then inform me whether they had the remote control unit available.  Second, the technician who was assigned to visit my home was in route to another appointment but my home was in between his previous and next appointment, so responsive, but not prepared nor equipped to meet my needs of selling a remote control unit.  Following the visit of the technician, I contacted customer support and spoke to Kaleb and informed him of my issues and experience.  Kaleb agreed to listen to the initial phone call held with the customer service rep who scheduled the appointment.  Shortly after speaking, Kaleb called me back and offered to return the $39.00 fee, which was appreciated, but what I learned is that the function customers interact with is really all about "setting up the appointment" and not equipped to really understand use cases or issues that go beyond the typical garage door broken scenario.  This appointment factory is designed to get you through the process and it may or may not be useful to meeting your needs.  For example, when the technician concluded that they did not have a remote controller to sell to me that was the end of the service commitment --- transaction over.  I was handed the name of a retail store up in Conroe that "may" have a controller but there was no follow up on the part of the company to close the loop, find the controller and get it into my hands.  Not a great way to build a business. 

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"Mark was late for the appointment without calling.  Seemed to do good work.
Garage door tuneup ($89) did not include garage door opener adjustment ($40), but additional cost seemed reasonable. work performed to my satisfaction and includes 6 month warranty.
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