
Serving La Vernia, TX and surrounding areas
Approved
In business since 2015
Free estimates
Warranties offered
"Signed contract with Diamond Decks for a 1,000 sq.ft. floating deck and railing atop a 3-car garage, new Hardie board siding on one end of a 2-story house facing the deck, a porch with metal roof, storm door, and associated painting/caulking. 23&25Aug17, subcontractor did a poor job installing the Hardie board. 12,13&15Sep, First paint crew did a very poor caulk job and paint on Hardie boards. Could see work wasn't being done in the professional manner we had expected and e-mailed owner saying we would pay for what was done and wanted to void our contract. He threatened to have his attorney contact us. We then set up a face-to-face meeting on 19 Sep with the owner to discuss the project to date and what would be done in the future. (A waste of an hour+ as all we heard was how passionate he was building decks for 20 years and what a great job his crew does--NOT.) 5Oct17, Second paint crew repainted the wall and attempted to do a better caulk job. Still terrible job, but I said we'd accept the work and to press on with the deck. 10Oct, Trex and pressure treated wolmanized wood subframe materials were delivered as well as the cedar materials for the porch. 11-23Oct, crew installed the subframe, Trex decking, steps and constructed a porch. Another subcontractor arrived and installed the porch metal roof. A very nice, professional job overall. 19Oct, owner revisited our job site and asked for "$25K or $30K" as he was "$1.2M in debt materials and needed a payment." NOTE: Contract and advertisements state no money till job is completed. I acquiesced and gave him $20K. 24&25Oct, Crew did a beautiful job installing the 42" metal railing around the deck 30-31Oct, The second paint crew primed and painted the porch. Again, poor quality workmanship. 1Nov, Went out on new deck and found storm door installation to be poor and not up to standard. 6Nov, Previously installed Hardie board storm door frame removed and a new cedar (wooden) frame constructed. 7Nov, A third, yes 3rd, paint crew showed up to do necessary painting on new frame and finish poor paint job from paint crew #2. 8Nov, With my assistance a Diamond Deck individual reinstalled the storm door. Gave employee the remainder owed per contract, $26K. 8Nov, On this same day I contracted Trex, Inc., company with a question and when doing so found that when constructing a floating deck the treated lumber should have Trex Protect Joist and Beam Tape installed on top of the lumber (which can double the life from 10 to 20 years of the subframe.) I e-mailed the owner asking why we didn't have the tape installed and for the first time have never received a response--of course, he now has his money. Not quibbling over the $46K quote for the aforementioned contracted work, would have gladly paid another $500 or so to make the job last longer. This job certainly shouldn't have taken 10 weeks--albeit we did have perhaps 2 weeks of poor weather or shipping delays. Nor should it have necessitated NUMEROUS e-mails, texts, and phone calls. This company has a serious communication issue, project managers who don't oversee a job nor communicate between homeowner and workers, and obviously takes on too many jobs sacrificing quality and leaving the homeowner feeling like this is a side-line project and "we'll get to you when we can attitude." Also, we are still attempting to clean all the oil and fluid stains all over our driveway from worker's vehicles, picking up unused screws, cigarette butts, etc. NOTE: Diamond Decks LLC should stick to deck building and leave other projects to professionals as the aforementioned poor quality work caused the poor over-all rating."





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