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"Professional, prompt and completed the job how we wanted"

"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"Highly reputable company. I had some issues with finish work, but they made sure all my issues were taken care of. Would use them in my future orojects"

"I am disappointed with the couple of mistakes that were made but my two cabinets are now installed and look great in my laundry room."

Covenant Building Services is a unique collection of highly experienced builders united by a common goal of exceeding each customer’s expectations. We are here to serve families that desire an Outdoor Living area that suits the needs of their lifestyle. You should be excited about your project rather than fearful that you might be taken advantage of by a contractor. Our clients consistently tell us that their primary reason for hiring Covenant is their belief that we will deliver all that we commit to in both product and service. The Covenant we make with you will be kept before you pay.

"Started out ok, but the ending was less than acceptable. Friendly at the start and they were timely for the appointment. They started out well and trimmed many branches, but as time went by, they slowed down considerably. By the time 4 hours had elapsed, they claimed they were tired and had completed what they came to do. We're good people and rarely argue, but some of what we wanted done was never completed. We assumed they would finish, but they were actually done. Don't know about you, but $1800 for 4 hours of labor and an incomplete job seems excessive to us. We're retired and not wealthy people ... we worked hard for what we have. We never made $450 an hour ($1800/4 hours = $450). We wish them well ... others have provided good ratings, which was the reason we hired them in the first place. Maybe we just received service on a bad day ... we suppose that happens."

"I had a very disappointing experience with Stain Tech. The owner, Dereck, was unprofessional and did not provide a warranty for his work. He stamped and stained our patio on an unusually hot day (103 degrees), which led to bubbling and discoloration—something any industry professional would avoid. Despite multiple attempts to fix the damage, the repairs were never completed properly. To make matters worse, Dereck transferred us to another contractor, charging an excessive amount, yet the patio is still blistering and looks awful. Dereck was cocky and unpleasant throughout the process, and the quality of workmanship was severely lacking. We highly recommend Not using this company."

"I can't say enough positive things about Stephen at Granite Brothers. I had a need for a relatively small piece of granite for a walk-in shower modification and he was extremely helpful assisting me in both figuring out what I needed and then fulfilling the need. Even though it was a small job, Stephen treated me the same as he would anyone else. Highly recommend Granite Brothers!"

"Frank and his team did an amazing job completely replacing every screen in our existing (15 yr old+) pool/deck enclosure in Austin. We have a very challenging site, with difficult access on all sides, and they found a way to make it work through ingenuity and know-how. I wish Frank and team had built our original structure. Regina, in the office, was also very responsive and helpful related to scheduling. Highly recommend."

You've invested countless hours in the search for the perfect home. Now happy with your dream house you settle in and notice the front and backyard need something. Perhaps a nice flower bed for the front with pottery and native plants or for the backyard a putting green or waterless pond. You may want to go all out and have a backyard oasis created that includes a swimming pool with custom landscaping and an outdoor kitchen or you may just want a simple stamped concrete patio installed for entertaining. There is no concept the designers at Artscapes can't help you with. Best of all, we'll keep within your budget and inform you of your costs up front, no surprises, we promise. \n \nLicenses - #045268 & #206026353. \nAlso DBA Artscapes Professional Services, LLC. Artscapes Pools and Construction, 1-800 Landscape San Antonio, LLC