Get matched with top fridge, freezer or ice maker repair or service pros in Lake Toxaway, NC

"We had a new system put in the end of 2020. Gentry has always been prompt, knowledgeable, professional and great to work with. During this last storm our heater went out. I called on Sunday afternoon and I actually spoke to a person, who was very nice, and said someone would call me. Within minutes someone actually did and tried to help over phone. I had already tried what was suggested but he assured me we would see a service man the next day (Monday). Someone did call Monday morning and we did have a serviceman come out promptly. Albert was prompt, professional and immediately got to work. Our unit is underground and is difficult to get to but he went down there and worked until he got it working. It was a frozen line which he fixed and rerouted. He suggested a few things for another snow or freeze and left. The heater has been working since then. We would highly recommend Gentry Service in Swannanoa for new heating system or for service. We have been very satisfied from the beginning."

"The gentleman that responded to our call on a Saturday morning was very curtious and professional. He did a wonderful job over the course of two days due to the difficulty of our situation. I will definitely recommend him to anybody that has the same problem as we had."

"This group has been fantastic to work with. From initial contact through current, every interaction has been prompt and accurately followed up on. They show up on time, listen and act on requests, and provide the service as what I perceive to be a great value. I would certainly recommend their services to others."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"If you need immediate help do not call R&C Appliance. I have been without a washer for over four weeks with absolutely no idea as to when R&C will have the part little alone as to when they can add me to their schedule to repair my washer. After two weeks a repair man did finally come out to access what the issue was ( cold water inlet valve). After two more weeks I called R&C and was told the part needed for the repair was back-ordered. Nobody bothered to call from R&C to give me that information. I was told R&C would try to get the part elsewhere. I requested a call with information as to when to part would arrive. Again, nobody bothered to call me. I found the part in-stock online from several parts places and ordered it myself. It will arrive in three days. R&C has been instructed to cancel their parts order and to send me an invoice for the initial service call fee (aprox. $90). My husband is going to replace the water inlet valve himself. Thanks to YouTube and a very detailed video on how to replace the new water inlet valve it will take about five minutes for my husband to replace it. I was quoted $336 from R&C for parts and labor, including the initial service call fee. I was able to purchase the same part online for $125 including fast shipping. Total cost of about $215, including the initial service call fee. This company use to be great, unfortunately that is no longer to case."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"The repairmen was only here for a total of three minutes if even that only for him to tell us we need it a ice maker which we already knew and that’s why the ticket was placed , they charged my father 150.00 for absolutely nothing I understand fees are applied but this was a total rip-off , I wouldn’t recommend any services from this company"

"They were very quick in responding and came within 24 hours. The man was super talented and experienced. He knew the solution right away and had the parts on his truck. He also explained the problem. I would highly recommend this outfit to everyone."

"It was fine. He's a nice a guy and did everything I needed him to do."

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