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"In November 2024, I signed a contract for bathroom work to replace the tub, shower walls, fixtures, install a glass piece and floor. Where upon I gave a 1/3 deposit. The contract stated that work was to begin on January 6,2025. It did not start till February 19th, but was not notified till I called to confirm the start the date was on schedule. I gave another 1/3 payment when work started on the 19th. Work was completed except for the glass piece where upon I gave a final payment of 1/3, minus $500 for glass and rod installation, and finish trim around shower walls. After inspection of the job, I found it to be very unsatisfactory, plus several damages to my walls, woodwork and stains on carpets. I made several attempts from February-May to contact Bath Flip to get work completed and got no response. The glass piece was finally installed in April. So here it is 6 months later, and my bathroom work is still not completed. I have spent hours cleaning and patching walls. "

"Watch out, different employees have us very different estimates. One was honest and one tried to way overprice our roofing project. Also during the installation they tried to skip replacing plywood as we’d agreed upon without discussing with us first. Luckily my husband was home and caught the mistake. There were definitely some good things too, the knowledge and quality of materials was excellent. They got our entire project done in one day and worked very hard."

"Overall this project was a disaster. And it was never completed. After waiting over 13 weeks to get this bathroom shower project done (removal of tub and install new shower unit: sales indicated a one day job) the installers arrived (2/12) and did not finish the job. The next day, I received a call from the installer saying he could not finish the job and two new installers would finish the job. I called the project coordinator to find out what was going on. She knew nothing and said she would call back. An hour later I called her to ask what was going on and she indicated that the custom doors were not the correct size ordered (having waited months for this custom order). She indicated she would need to get back to me on when they would get a rush re-order. I spoke with their sales manager who had nothing to offer in the way of resolution or reassurance on this already horrible process. The new installers arrived late morning (2/13) and had to be introduced to the site. For the next 3 hours the installer re-installed a major portion of what the installer did the day before. He indicated walls were not square and the base was moving for the shower stall. They continued to work for five more hours. they damaged my front door, scratched the bathroom door, and chipped wall and doorframe paint. They put up a shower curtain for temporary use. I was put in contact with Chris Alexandre who said he would oversee the rest of the job. He informed me the corrected doors would take 3 weeks to arrive. He also agreed to take a discount off the project price due to all the problems and delays. At that time I paid them additional funds to the project and withheld funds for completion. He also said they would order a part to fix the damaged front door. I reached out again (3/6) about the status of the job and he indicated the doors were not in yet but that they would be coming out to fix the damaged door, The next day (3/7) another installer came but had the wrong part to fix the door. I reached out to Chris and he said he would have to look into what happened. A week later, I tried reaching out to Chris but he was not responding to phone calls or text messages or email. I tried to contact the owner, Josh Macmichael, and the office said he was a "silent owner" and I could not speak to him. On 3/15 I reached out to Chris one last time and he texted to say he no longer worked at the company and that he passed the job on to the owner Josh Macmichael, and that they would reach out to me on Monday. Monday late morning I called the office to speak to him and they said I could not speak to him. The office said the doors would arrive 4/14, another 4 weeks out. I said I did not accept this and demanded to speak to the owner. I told them he must call me. He finally called and knew very little about this whole process. He admitted he sub contracts workers. He asked me what I wanted at this point. I said to either get the job finished this week or since you already breached the contract I am terminating the project at this point. He called back and agreed to terminate the contract. This has been a horrible experience. The salesman promised things that were not attainable, the office staff did not communicate with installers, the installers were mostly non-English speaking so communication was difficult and I doubt they work for the company. I am looking to terminate all ties with this company. They do not belong on Angi's List."

"Long Home did an awesome job installing my new shower, vanity, and bathroom floor. It looks beautiful!"

"I did a bath>shower conversion with Jacuzzi. The salesperson, John Cummings, was friendly, knowledgeable, and addressed all my concerns. Jacuzzi completed the job in one day with hardworking installers who kept the place clean and consulted me on details. The shower is just what I wanted. A bit pricier than I wanted but got the peace of mind that they would deal with any iffy plumbing at no extra cost. Thanks."

"Jeff offers outstanding service and excellent materials. He is very knowledgeable and makes it easy to choose the correct solution for your bathroom. His workers are polite, knowledgeable, efficient and hardworking. "

"Unbelievable transformation!! Timeless Creative Renovations (TCR) did an amazing makeover of our once bathroom tub and shower area into a modern attractive and roomy stand-up shower with bench. The magnificent workmanship and attention to detail created an entirely new and pleasant atmosphere all while facilitating a better and safer environment for us. TCR miracle workers are professional and extremely confident in their abilities to meet and/or often exceed customer expectations….our shower transformation definitely exceeded our expectations. Thank you Miranda and team!"

"Chris is honest, hardworking and meticulous. He did an amazing job on different issues and was always clear about how he planned to approach each job and was always easy to communicate with. Highly recommended."

"Service and installation went very smoothly and he is coming back to install a new toilet and hook--up a new sink."