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"Tim did a great job with the replacement of our water heater. Even though it was the day after Thanksgiving he moved some of his other appointments around to come to our home that afternoon. Tim and his assistant were careful to put on shoe covers in the house and to observe COVID 19 precautions. The job required more complicated plumbing since we have a desuperheater loop from our geothermal heat pump that connects to the water heater; the additional charge for this work was minimal. Tim was here until after 5:00 that evening, with the result that we had hot water over the weekend."

"We had a massive leak in the shower of the guest bathroom. Since plumbing was one of the systems covered by our warranty with choice, I went on-line and filed a claim. I git an immediate response assigning me a claim number for reference and later that day received an appointment notice....GREAT customer service. The plumber arrived, at the time specified, and was immediately able to pin point the problem. (a defective shower cartridge) I have used Choice Home Warranty multiple times as my home ages and they pay for the replacement parts if needed. My "deductible" is a $45 fixed rate for the service call, no matter how long, or complicated the repair is. I absolutely am delighted with the customer service, fast response, low cost of a service visit, and NO surprises, or "fine print" excuses regarding coverage. They provide a list, in writing, of what is covered and what is not and do not deviate so I make sure my problem is on the list before filing a claim."

"The work went well. However, upon arrival I asked to have the piping exchange to the piping that is easier to work with (screw on piping) and not the continous piping. The tech made a comment about possible leaking. I said that was OK. I had exchange that type of pipe though the house and did not have a problem. The change was made. The tech was paid. Two weeks later I had to contact the tech because of a leak. I was charged for the second visit.
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"It went great! They completed the work in the time frame given. I definitely reccomend hiring them for their services and I will definitely get their services again if I need them."

"JT knew his stuff! He brought the tools needed and completed the repairs quickly."

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The damaged subflooring replacement went quite well (an A Rating on this). The faucet installation was also okay, but the rest of our experience with Mr. Saunders was not very satisfactory. He frequently stopped work on our project to tend to other ones. That is not unusual up here, but I almost always had to call him before he would come back, which led to about two months of living with our furniture displaced. Another problem was that his assistant cracked the new light covering. Mr. Saunders did offer to replace it, but by that time there had been so many delays, I told him not to bother since it was not all that noticeable.



Mr. Saunders also lost professionalism points with me because he constantly complained about things, such as the amount of dust he found under the old carpeting and the number of staples used in the subflooring of our manufactured home.  Then after telling us we had to be extra careful about cleaning up the dust or the vinyl would not lay properly, he and his assistant did not remove the staples and did a sloppy job of leveling the subflooring before laying down the vinyl. Again, as with the light cover, I just decided to give up and get him out of our home.

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Family operated general remodeling and home repair.

"Charles "Cee" and his team did a great installing a drain pipe and connecting the drain pipe to my pool to keep the water away from some other areas that we need to keep dry. He was professional, courteous and got right to work. He said they could get it all done in a single day and I was pleasantly surprised when it took them less than a half day. I would definitely hire them again."

"I called Don at A-1 Appalachian Pumping on Friday afternoon, and he was at my house on Tuesday morning to check and pump my septic tank. He was very professional and his assistant, Donald was as well. They took about a half hour total to pump my tank and replace the filter. They had no difficulty locating the tank and the work was completed efficiently. I would highly recommend them.
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