Get matched with top wood stairs and railings installers and replacers in Lothian, MD

"Barry performed Installed the tiles in a very professional and efficient manner. The flooring looks absolutely awesome."

"I just wanted to give a big thank you to John Cisna for working with us, answered all our questions and informing us of all the things we needed to know about the process of getting a replacement roof and most especially the price was great and reasonable. The installation went smoothly, George and his team came out early, cleaned up everything and finished it the next day. They were very efficient and did a great job on our new roof. Definitely, I will refer Walter Brown to my friends and family."

"As expected, Jim's services were excellent. His team is fast, pleasant and quite experienced. We've now been through 70+ mph wind storm and winter snow. My gutter guards, along with the gutters he put up a year before (with a new roof) are handling strong weather so well. They look great, an excellent price and I will never climb ladders to clean those gutters again. I highly recommend this company for any and all roofing and gutter needs."

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I called his company to give me an estimate on replacing a front portico and after receiving his estimate and a couple more I realized I needed to put some more money aside. While he was there I asked if he could replaced my 32 year old deck boards and stairs.

I got an estimate for the deck which was more than reasonable and signed the contract.  Within two weeks his crew was at my house and finished the job in one day.  I asked if they could stain the deck and railings and he said it would be no problem. A couple of weeks later my deck was stained and again it was done in a day.  The deck staining was $560 extra but the old deck looks like new.

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"Cleaned gutters on two story colonial and also gutters on addition and two car garage.  Several gutters were badly in need of cleaning/unclogging.  Also, Vince adjusted several downspouts, added support brackets, and repaired a few supports on gutters.  We are very pleased with the work."

"Price – The original estimate was reasonable, BUT – the contract called for progress payments that provide Ruxton with close to 90% of project cost when less than 30% of the project is complete; Angie’s list advertised $800 discount was immediately eliminated by contract wording; close reading of contract showed that home owner will pay for any overages on selection allowances, but will not receive credit for those selections that come in under the allowance; we discovered that items shown on Ruxton drawings but not included in the contract will be at owners cost plus all appliances are at owners cost; we had requested that barn doors be included in our project. We were told they were expensive to obtain and agreed to pay $2400 apiece for them. Later we discovered they were procured from Home Depot for $499 apiece and installed in about 4 hours plus several hours for staining. Our contract specified the installation and ducting for a gas fireplace with a $2800 fireplace allowance. We selected one of the lower cost gas fireplaces for $3200 and agreed to pay the additional $400. When the job was already 45 days late we were informed that we would also be responsible to pay for the ducting cost, $1000, and fireplace installation cost, $1500. After several discussions, Ruxton agreed to cover half of the $1500 installation cost. Quality – The design and completed work has been good, BUT – rework was a constant frustration; ceiling above bar area was installed too high and had to be lowered; proposed glass shelf area was built only 3 inches deep and was eliminated by owner to reduce rework; two other shelf areas by barn doors were built too high and had to be modified; three solid wood doors were ruined during the staining process and had to be replaced; part of engineered hardwood floor was loose and had to be removed and reinstalled; two other areas of the hardwood were gouged during appliance installation and had to be pulled up and repaired; custom book shelves were ordered 12 inches deep instead of contract specified 18 inches deep and had to be modified on site; the electrician installed the wrong switches which had to be replaced; electrical wiring was not installed correctly resulting in finished wallboard having to be removed and replaced; and a twenty amp electrical line for a planned microwave was pulled but blocked by shelf installation and is not available. The bathroom shower tile was installed leaving out the trim tile. The owners removed the tile before the glue set up. We gradually lost confidence in Ruxton’s ability to work without oversight and towards the end of the job canceled a vacation to be home monitoring the work. Despite the difficult construction process, we are generally pleased with the appearance of our new family room and bath. Responsiveness – Most of the above quality issues have been corrected by Ruxton. After many complaints by the homeowner, Ruxton made some efforts to improve the rate of progress on the job. Unfortunately their efforts were too little and too late to make any real schedule improvement. Punctuality - The contract specified that the project would be completed in two months. The project has extended to over four months, more than twice the estimated duration. In addition to the issues describe elsewhere which caused delays, the project was prolonged because it was only staffed an average of two and one half days a week. We were informed that Ruxton was unable to staff the project full time due to sickness and medical issues of their contractors, contractor doctor and dental appointments, higher priority projects, contractor truck problems, and contractor personal issues. Several times subcontractors were scheduled to meet with the Ruxton foreman at the jobsite at 8am. However, the Ruxton foreman was usually not punctual forcing the homeowner to describe the work to the subcontractor. Professionalism – Frank Zeberlein’s architectural design for our project was good. Communication with Frank Zeberlein to resolve the many issues that arose during the project was very difficult. The three main Ruxton contractors that performed most of the work on our project treated us and our home with respect; however they all quit three weeks before job completion, and had to be replaced by Ruxton. Project management, coordination, and communication during construction were dismal. Frank rarely came to the site to check on progress even though his office is only 5 minutes away. The Ruxton design coordinator never visited our home. We made all of selections within the first two weeks of the contract, but many items were ordered late or not ordered by Ruxton. This resulted in delays waiting for cabinets, granite, tile, bathroom lights, and gas fireplace. The job foreman was constantly being distracted by other jobs and seemed to be unable to plan more than a day or two ahead. Materials for the job were picked up on an almost daily basis, instead of planning ahead and improving efficiency by purchasing supplies needed for the next few weeks. Scheduling of subcontractors was often untimely. Communication with us was poor throughout the project. We were routinely given milestone completion dates that were missed. Several times we were told what work would be done the next few days only to have the workers pulled off the job for several days to work elsewhere."

"Removed 19' gutter on front left ; Removed rotted soffit and fascia on front (left side) Installed new 1/4" plywood soffit ; Installed new brown aluminum drip edge for new fascia Installed new 5" seamless aluminum gutter on front left; Painted all repairs to match existing. All work was completed satisfactorily."

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The window replacements were done 3-4 years ago.  The windows are good quality.  The measurement of one window was not done properly and the installer did a fix by adding spray foam.  The deck was done 2 years ago.  The deck installers were fired as they made so many mistakes.  The deck install was suppose to be done in a week, it took 3 weeks.

I had a service tech com out to check a deck problem in May.  He is no longer working there and was laid off with almost all of the staff in Gaithersburg.  I called over a week ago for a service follow-up call.  The receptionist in Baltimore answered the phone, as there is no one in Gaithersburg and the phones are forwarded.  I am still waiting more than a week for a follow-up service phone call to be returned by the person who schedules service calls.   I have no idea how long it will take before someone can come to my home.  I am concerned that if I had a major problem, I would be waiting months to get a window repaired.

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"Such a great experience. They scheduled me within 2 days during the holiday time. They said they'd be at my house between 9 and 10 am. They were here at 9 am. Very professional workers. They replaced the missing shingles and checked roof for any other issues. Wonderful to deal with!! I definitely recommend them!!
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"I called Juan who responded quickly with an appointment in my home to give a free estimate. He took measurements, explained what needed to be done and then provided a detailed estimate. (I had received other estimates, but they were not detailed and specific.) Before work began, I realized that my baseboards were also in bad shape and inquired if they could replace them also. They gave me a reasonable price on the spot. Flavio and his crew were exceptional. They worked diligently to repair the floor and replace boards that were damaged. I am so happy not to hear the floor squeak anymore and the beauty of the refinished wood makes me smile everyday."