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"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"We have used American Service Specialists for two issues, one to come up with a solution for a tree blocked lateral sewer line where the County refused to take responsibility for the lateral line under the street and one to diagnose and correct an improperly installed sewer line on our property.  In the first case American Service Specialists came up with a common sense approach to resolve the blockage rather than incurring a huge unknown cost of digging up our street.  In the other case after months of water appearing on our lawn and the original installer of the sewer line failing to properly diagnose the issue, American Service Specialists properly diagnosed the issue and corrected the problem.  In each case American Service Specialists acted in a highly professional and knowledgeable manner.  They always came at the appointed time.  They diagnosed an issue where others had failed and corrected the issue.  They were highly professional and resourceful.  I would highly recommend their use.
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"Wow! Rooter Pro Plumbing 𠪠 is absolutely unprecedented in service in quality! I am amazed at how quickly the phone was answered and how unbelievable sweet and professional the dispatch staff is!! They quickly made adjustments to their schedule to get an emergency crew out to provide relief. The sewer main line was blocked completely, and the images and video Jay and his crew presented to me as a homeowner was very reassuring that this was in fact the cause of the total main failure. Nothing in the house would drain, but blessings to Rooter Pro Plumbing for making this plumbing work again 𠤣 !! Rooter Pro Plumbing provided me an excellent warranty to assure me of their workmanship and craftsmanship. Their work is very clean and they even called me out to look at the replacement pipe before backfilling. I will most certainly, undoubtedly use RPP again!"

"As always, they were on time & did an excellent job. The technician was generous with advice & tips.
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"Coolray-Mr Plumber Plumbing repair by Frederick Mortis was done right. Knowledgable tech. Great customer service."

"Bunch of great guys, really nice and knew a lot. Cleared my line and pumped my tank in no time. Price was really reasonable as well. If you need septic work done these are the guys to call"

"Chris was informative, knowledgeable and very thorough and got the job done the same day which I really needed. I am very happy with the job he has done and would recommend this company and Chris again. Thank you StratCo Plumbing, and a huge thank you Chris."

"My interaction with the entire team was great. Eric Smith provided the initial assessment. He was knowledgeable and patiently answered my numerous questions. Jay Akers the supervisor also patiently answered my questions. Tony Turner and team arrived as expected and did a fabulous job. They were professional and efficient giving updates throughout the project. Watching the bore team was fascinating as they navigated the equipment and utility lines with precision. I definitely would recommend Rooter Pro GA. The customer service from the office staff was also top notch."

"Initially the primary source could not be found; the line is 300 feet. I had to bring in a separate “leak detective”, yes a specialty leak detection business. Estes returned in very short order and repaired the leak. Professional, knowledgeable, personable, responsive."