
Serving Lowpoint, IL and surrounding areas
In business since 1988
Free estimates
Emergency services offered
"I called Brad Ogborn and described my problem as well as the troubleshooting I had done to that point. He gave me several tips and techniques to further troubleshoot the problem. I employed his advice and although I refined my understanding of the issue I still couldn't find the problem. I calle dhim again with details of what I attempted. He gave me further instruction. In total he spent roughly 40 minutes talking to me before I requested he come out. We set a tentative date for him to come out (I didn't think the issue was critical, rather it was bothersome).One evening prior to the set date, he called and said he was in the area and could spend a little time investigating the issue. When they arrived (Brad and Josh), I showed them the problem area and described what I had done by way of troubleshooting. Within minutes we had zeroed in on the issue but it involved cutting into the wall to get more information. We made a one foot x one foot hole in the wall and were able to see the leak. A quick test confirmed that a drain pipe was leaking at a hidden location. Furthermore we determined that the original plumber either failed to glue the connection properly or perhaps not at all. In this case,the seeping I saw was from running water in the kitchen sink but not filling and draining. We filled the sink and when we pulled the plug, copious amounts of water actually sprayed from the leak/now known to be a disconnect. They did not have the tools to repair the leak that evening but said they would be back the next day. We agreed to this and the next morning Josh returned and repaired the issue. I am sure I avoided a lot of work to my finished wall(s) and enerally a bigger mess. It did not occur to me to fill the sink and then empty and I believe it was only because of Brads experience that we avoided this bigger mess. I really appreciate him giving me the extra troubleshooting advice. They cleaned up the area and gave me further advice on dealing with plumbing issues.add <br />"












