Get matched with top sump pump repair or replacers in Springfield, MA

"Our sump pump broke down and they were here within an hour! Highly highly recommended!"

"Tim was extremely professional and provided estimates prior to starting work. He installed two sub pumps, drainage, and replaced kitchen plumbing. Would highly recommend their company for future work."

"My adult son and I both liked Derek. I also learned a great deal from him about what caused the sump pump problem and of ways to prevent the reoccurrence in the future."

"Very professional and took the time to explain all the repairs. Wouldn't hesitate to contact in the future"

"Inspection of a previously installed sump pump system (primarily the sump pump). Inspection found that it seized up and wouldn't have functioned. Replacement made - and very fortunately - since when the pump is needed, it IS needed. It wouldn't have been good to have a flooded basement or have an upcoming flooded basement."

"The workmanship was quick, careful, & highly professional. However, communication issues arose prior to the final installation which troubled us. We found a message on our phone message mid-day prior to the scheduled installation from someone who identified himself as the installer that they wanted to come earlier than scheduled, but the number for call-back was unintelligible, I called Yankee & left a message that they should tell the installers to come any time that day but a later call from"the installer" told us that they couldn't do the work that day as scheduled because of an urgent family illness. When we called Yankee again, the Installation Manager offered to reschedule for the following week (not workable for us) or, though they normally don't do Saturday jobs, they would do so, & reiterated that an urgent personal issue was the reason for the delay. Though extremely inconvenient for us, we accepted that as the better alternative. The installers arrived on time on Saturday morning, worked with impressive efficiency, and were extremely polite & friendly. What surprised us was that they said that they could have completed the work as scheduled the day before & knew nothing about the phone calls we had received. These evident communication issues troubled us, but not the quality of the work. Time will tell whether the windows are as great as they appear & continue to function effectively over the long haul. Another strong positive: because of the inconvenience, they provided us with a $100 gift certificate to our favorite local restaurant. Overall, they provided excellent service & what appears to be an excellent product. However, their sales pitch stressed service & communication &, while better than some, lapses in quick availability of customer service & inconsistencies in communications led us to rate them extremely highly but less than perfect. We'd certainly strongly consider using them again for a different job but they didn't live up to the extra-high level of prompt, individual, personal service stressed in our initial meeting with their sales representative."

"Great customer service. Sewer line needed repair and all options were quoted in a timely manner. The option I chose was agreed to but couldn't be implemented due to configuration of pipe, while disappointing, the price quoted for this option was used as baseline for option that could be done. Additional time was taken by Mr. Rooter team to review appropriate option to be implemented. Permits were obtained in short order and the work done. Several appointments were required and all were kept on time. The Mr. Rooter employees were polite, professional and committed to providing the best possible solution. If the need arises, I would use their services again and recommend them to others as well. I want to single out their lead, Drew Langley, for his genuine interest in working with me to determine the optimal solution for this problem. I found him to be exemplary in his deportment, attitude and professionalism. Mr. Rooter is fortunate to have him on their team."

"They were able thoroughly explain the process, and the crack repair itself was quickly finished. 6 months later I have not had any issues with moisture coming in."

"On the phone I explained what we needed and since neither job was an emergency, I accepted an appointment for a week later. When Shawn came, he suggested that we just replace parts in the old toilet, rather than replace the entire toilet. We did this first, but ultimately we ended up having him return and replace it about a week later. <br /> <br />I had to reschedule the first appointment, and Shawn had to reschedule the second one for later in the day. Communication was good (he has an effective answering service), and we appreciated his honesty, and diligence in getting the work done. <br />"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."