Get matched with top gas, pellet, or wood stove pros in Maryville, TN

"The whole process was done very well. was very professional. they provide us a lot of information, they were really great and went outside of what they normally do. The fireplace is just gorgeous"

Specializing in CHIMNEY SWEEPING SERVICES! We always guarantee your satisfaction and won’t leave until the job is done right. We take pride in ourselves and on the quality work we provide, while always delivering great customer service! Check out our services offered, then call --or-- click to schedule a free estimate today!

"Fast and shows up to work."

"We used this company before and liked the results, but this time around the quality was not as high. We were told - after we selected our stone - that there would be a long time between measuring and installing, due to a backup of work on their part, as I understood it. Since theirs was the only place we could find this particular stone, we decided to go ahead. It did mean a long delay in finishing our project. Besides that inconvenience there were several issues. First, they forgot to tell us to order braces for the island overhang -- good thing we figured that out on our own. Also, they would only let us use their custom made, expensive braces that would take several weeks to come in. Again, good thing we figured out to order them early enough. Then there was a delay due to trouble getting one of our sinks, which problem they finally explained to us after someone in their shop implied it was our fault for changing one (small) part of the order. Then the vanity counter was cut wrong, and if we hadn't noticed it we had to wonder if they'd have installed it anyway. No one ever apologized for the error. It was our good fortune that there was similar stone in stock (after we had been told they didn't have any more of this type). And the "white" sink we ordered through KSI was definitely not white, and we were told to go find another sink on our own. Which we did, and surprised them with how fast we got one. Makes us wonder why they, who do this all the time, couldn't do as well. When the installers finally came back with the stone cut correctly, and both sinks correct, there seemed to be a "chill" in the air. They were just not very friendly this time around. To the company's credit when I informed them about how this part of the install went, they responded quickly and were appropriately apologetic, explaining the circumstances which had nothing to do with us. We can understand how everybody can have a bad day, but it put a bad tone over finishing the project. The counters looks nice, but the trouble we went through along the way was frustrating. We may be looking for a different company if we do work like this in the future."

"Everything went great! Mr. Strickland kept me informed throughout project with scheduling, install process and concrete maintenance. Would definitely recommend!"

"Blake is a honest nice guy with a hardworking crew. Once they came to my property it took them 2 days and installation went very smoothly. Did not leave a mess, and all was done professionally, and we love our patio. We had issues with getting a confirmed work date. We signed a contract in June and the job was done in October. It was clearly communicated to us by Blake that they do big jobs, and when he has openings he puts in smaller residential jobs in so that his crew has an income year round. Summer is one of their busiest times during the year with big projects, so we were aware that there can be delays, and he is priced at a low rate for residential work because that is not where he aims to make the most profit. However, due to the excessive rain and growing pains for Blake's business it seemed like our job was significantly delayed than expected. Obviously I waited so for us it turned out ok, but I can see how this would be a frustrating experience for others. I did end up with a now it really has to be done moment so I asked Blake to get the job scheduled or give me my deposit back, and after that the job was done without a hitch within a week.
I am happy to have worked with them, and as long as I am ok that there may be a long wait I am happy to work with them again. I do believe that this delay was out of the ordinary for Blake as well, and it will not happen in the future.
"

"Our stone walk way is on a very steep hill.  Ab and his team worked carefully to get the 200-300 pound stones down the hill to the path site with minimal disturbance to the yard and grass.  He suggested a certain type of stone that would provide long-term durability and stability for the walk to the lake and added pleasing curves so that the steps looked more inviting than a cold stairway.  He was careful to plant grass along the sides of the pathway where the construction disturbed the grass already in place.  While the weather was extremely hot, he and his team worked every day until the project was completed, about 3 days.  They showed up when expected and communicated their plans for the next day at the end of each day.  There were no surprises.  We ended up with some extra materials (stones) and he added extra steps at the side of the house even though that wasn't part of the original design.  There was no additional cost for this work."

Professional Fireplace and Chimney Services has been dedicated to serving your needs since 1973. As a leader in the industry for almost 40 years, our expertise and dedication to continuing education and re-Certification assures you that your job will be done right.