Get matched with top window a/c unit service or relocation pros in Maugansville, MD

"Was looking for a company to service/maintenance. Called them and shared my concerns. Scheduled and appointment within 3 days. Technician was polite and professional. Could tell he knew about AC unit and his profession. Fair cost/pricing Highly recommend."

"Customer service was excellent!! The job was done in a timely manner. Service on our A/C unit was excellent. Would highly recommend this company."

"Wonderful experience. They were willing to give us discounts and they were not going for the highest unit possible and they could. They went with what fit our needs and budget. They have a wonderful staff. Everything was good overall."

"They came and inspected the sump pump. They recommended for it to be replaced. I was okay with it so they replaced it. They completed within half an hour. We then discussed the bill. They agreed to take off $50 because they have an Angie's List coupon that offers $50 off. There was also a coupon for $250 off a system installation for Angie's List members. I told them of this and they said it would only apply for HVAC units and I said to them that they are more than HVAC company, they provide more services than HVAC. They did not specify that its only for HVAC. The technician agreed and said that they're going to have to change that within our website. This was extremely misleading and felt like a bait and switch."

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I have ABSOLUTELY NO COMPLAINT about the men who came to actually perform the service.  They were thorough and careful and did a beautiful job.

• The low marks for responsiveness and punctuality apply to the organizational setup of the company:
 

Unlike most services through Angie's List, they never contacted us either directly or through Angie's List.  I had to call them.

• Then they did not show up on the scheduled day.  When I called them, they had no record of our appointment.
• I set up a new appointment for two days later and was assured that they would be here, first appointment of the day.  They did not show.
• When I called them back, I was told that they couldn't come on a rainy day.  (Note that they had not called to say this.)  I questioned this, and they said they'd be here within the hour.  They did not show.
• I called back and talked to someone who appeared to have no knowledge of my previous call.  Finally, about three hours after the time agreed on for today, the men did arrive, and as stated above, they did an excellent job.

The B for professionalism is a composite grade, as is the overall grade.  The window cleaners were highly professional.  The professional structure of the company needs a lot of work.

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"Great job. Quick, thorough and effective. All done remotely...
Would recommend and use again.
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"Easy to get an appointment and readily took care of installing 10 new smoke detectors. Wore a mask and was friendly and professional. Would hire again. Time of arrival delayed due to vehicle issues (which I know you can't plan for) so service was not at the time I had planned but I made it work. Promptly notified me of the delay and worked with my schedule for later that same day. I would use again."

"I have had Alder service my HVAC system for several years now and will continue to have him service my unit."

"Service technician showed up on time and replaced the defective unit. I was very pleased with the service.."

At Good Shepard HVAC we have over 36 yrs experience ! We are a small family owned business that takes pride in treating you like family. There is no substitute for experience, so please give us a call.\nWe can service/install ,Geothermal , Inverter Heat Pump, Conventional Heat Pump, Mini Splits, Gas Furnaces and Gas Boilers\nWe specialize in Residential and light Commercial HVAC