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"Technician arrived on time and did a fantastic job!"

"I initially hired OP Pool Leak Detection and Repairs in January to find leaks in our pool. All things started off great, Onarbin was very responsive, showed up as he said he would and seemed professional. He found leaks quickly, which is where I wished I would have stopped. Unfortunately, I hired him to replace my leaking pool skimmer. The installation was extremely poor. When we expressed our concerns, Onarbin was quick to give excuses but told us he would return to make repairs. He never did. I now have to hire a new company to repair the work done by O.P. Pool. The photos and video show the issues. Problems with the skimmer installation include: 1. Skimmer was installed too high, it is now sitting above my patio pavers causing a tripping hazard. 2. Skimmer opening at the deck is too small for the skimmer basket to be lifted out. To fix this, Onarbin cut up the skimmer basket so that it could fit through the hole that is too small. 3. One pool pipe under skimmer basket is now filled with loose gravel from the installation. 4. Grout around the skimmer is crumbling. And the top of the skimmer is falling apart 5. Deck pavers around skimmer are now all loose."

"I am amending my review of this company to be more detail-specific and, more importantly, incorporate a few photographs for, as the old saying goes: a picture speaks 1,000 words. Back in 2021 I hired this company to do three things: replaster my pool, regrout the cuping bricks, and repair waterline tiles. Later, under the circumstances described below, I was forced to hire them to perform weekly service of the pool. All in all, this company was solely and exclusively responsible for my pool from November 2021 through May 2022. I have to say that this was, by far, my worst experience ever with a contractor. First, pool’s replastering was of poor workmanship. Not only that but, as explained below, they did not use the material contracted to. The result was a pool that felt rough, uneven, has a blotchy and uneven look, and more. Theirs was not the work I would expect from a company claiming decades of experience. Second, they damaged the coping bricks and neighboring pool deck spots with their unprecise use of saws when they removed the old grout making this even worse with their choice to use an entirely different color for the new grout. The result is something I would expect from me, not a contractor or handyman, rather than a professional contractor. Third, I started this project wanting to change the waterline tiles because of a few missing pieces that cannot be replaced as they are original to the pool, but this company convinced me otherwise telling me that they were in great shape, the quality was better than newer replacement tiles, and added “character” to the pool. They proposed, instead, to make repairs by cannibalizing tiles from inside the skimmer placing a larger, matching color tile inside the skimmer. This worked but, again, poor workmanship showed up again as the grout work was terrible with some places having grout filling up spaces they could’ve easily filled with the recovered tiles. They further damaged the tiles with plaster and later with acid they used to wash the pool later on in a futile attempt to resolve the problems they created. Upon completion of the pool’s replastering, I noticed extensive debris in the pool and reported this, as well as the other problems described above to the company. At this time the company pretty much forced me to hire them for the weekly servicing of the pool under the guise that, should another company “touch the pool,” this company could not warranty the pool as any damages could be caused by another company. Under the circumstances, with the above-described defects, I acquiesced so as not to give this company a way out from resolving the issues they created. Things didn’t improve during the months this company serviced the pool, in fact, they turned for the worse as the pool developed extensive scale (calcium buildup) and algae (see photos.) The company claimed that the source of the problems was a manufacturer’s defect of the Diamond Brite plaster and told me that they had filed a claim with the manufacturer for a warranty replacement of the plaster which the company would use to replaster the pool at no cost to me. Time went by without any action and the company blaming the manufacturer’s lack of response for the delays until I contacted the manufacturer directly only to be told that no such claim existed and that no warranty registration as ever filed for my replaster project as required by the manufacturer. The manufacturer sent a representative who inspected the pool confirming, in writing, that this company did not use Diamond Brite in my pool as it was contractually agreed !! I had other companies inspect the pool without telling them anything about the issues with this company so that I would obtain as objective feedback as possible and each told me variations of the same things: The pool resurfacing was poorly done, the pool was not properly prepared prior to refiling it, the start-up was improperly done, and the chemical levels were not properly maintained in the pool which resulted in algae and, even worse, affecting the plaster’s integrity. One of such companies removed the saltwater chlorination system in April 2022 because the calcium debris in the pool damaged the system’s cell. By April 2022 I had obtained enough information to confront this company demanding a resolution to the problems. Their response was to acid wash the pool making things even worse as the pool developed mottling (permanent color variation streaks). After more of this company’s promises and excuses, I had no choice but to take this company to court ending in a settlement with its insurance company. The settlement amount was based on the estimate to repair most, not all, of the damage this company did to my pool and equipment. Angie only allows 10 photos in a review, but I have dozens of photos and documents supporting my claims."