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"When we first contacted Lynchburg Roofing, they had not changed to their new name yet. They are now CENVAR Roofing. I don't remember the date of the initial call, but we were put on a waiting list pending orders in front of us as well as pending weather. When we did receive a phone-call for the date of install, it turned out to be the week of Hurricane Florence. We scratched our heads since one of the reasons for the delay of several months was the inclement weather. Nevertheless, three pallets were dropped off at the top of our driveway. Not a big deal, however, we had made room in our garage for the materials to keep everything dry during hurricane week. Our first complaint was that many of the pallets were not wrapped to keep everything dry from the rain during that week. Most everything got really wet. Some things laid in mud while our two skylights got soaked. Nothing could be done about the roofing materials getting wet, but they did replace the two skylights since the cardboard boxes were drenched and had collapsed. As I said, it was the week of hurricane Florence and things got really,really wet. Our second complaint was installing the shingles while it rained. We didn't think they should be getting wet. We complained, but we were assured by the foreman it was OK. But that begs the question; why then were we put on the back-burner if this could have been done in the rain? Because we were concerned, we did call the manufacturer of the shingles, and we were told they should not be installed in the rain. So that's a head scratcher. Our next complaint was we have a small "covering" over our back deck area that is not part of the main roof. The employees used this area to walk the shingles over to the main roof. Between four employees walking weight, and the weight of the packaged shingles, this was nearly 500-800 lbs. We had to yell at them to get off the roof because it was bowing in the center area. As a result of the weight, we have had several leaks during and after the rain. To their credit, they have sent a gentleman out (a few times) to repair the leaks, but we were discouraged during his last visit because he told us we would have to repair the area in question, soon. We thought that was their way of saying they would not keep coming out. But keep in mind it was not leaking prior. Because of the wet conditions, the grass area where they used the access lift was soaked. This caused the machine to leave large caved in areas where the water now pools. They were great about fixing it, by sending out a landscaper, but it has never really been the same and we have two areas that are very noticeably damaged. We have not called back about the gutter issues because we feel like we have become a nuisance. Water is dripping from the fascia area when it rains. Our final complaint was we felt like our initial complaints fell on deaf ears. During the install things were not communicated very well. We had to ask them when they were going to return since it was raining and only a portion of the roof had been completed.. We really believe they should have waited another week to do the roof, and that would have kept us from a great amount of frustration. After all, it had already been months, so what harm would another week have been. We had called the Lynchburg office to complain (about many of our frustrations) but since this was the Roanoke division doing the install, nobody in a supervisory position (at Lynchburg) would talk to us or return the call, but instead asked us to contact the Roanoke Office. On a positive note we will say; the employees were hard working and professional. We dont think they should have been on a roof while it rains. Many of these things could have been prevented."

"I called and left a message for a call back on Sunday and Jessie called me back on that Monday. I found him to be pleasant and very easy to work with. I advised Jessie what the problem was with mine and my tenants roof and I ask him what he thought it would take to repair both sides. He had quoted me a price, but after his assistant had looked at what was needed, he was upfront and advised that it would be more and gave me a bottom line price which I thought was reasonable and fair. Jessie's assistant came and completed the project in one day and I was pleased with the finished product. Thanks Jessie, I will refer and use your services again in the future."

"We had a really good experience with Roofing Pups. Their rep Alex was great to work with, and the roofing crew that came to our house did a good job and cleaned up afterward. We opted to get our gutters replaced as well as our roof, which required a second day of work. The Roofing Pups employee in charge of this job (also named Alex) noticed that the color of the new gutters didnt match our house, and made a point of checking it with us before getting started. We really appreciated this as the new gutters would have clashed with the color of our siding! Everyone with the company was great about making the change, ordering new parts and rescheduling the job. We were very impressed with their service and professionalism. We would definitely use Roofing Pups again!"

"Extremely well. Workers were professional and courteous. Cleaned up extremely well. In fact came back a second day to do a second sweep that included metal detection to get all the nails. Also, they reviewed their own work and were not satisfied with the flashing installation so they came back a couple days later with new material to replace it. No additional cost to us. Overall, would highly recommend to anyone looking for a new roof."

"We are having our roof and gutters replaced currently and have had a great experience so far! From the sales intro w/ Christian, to the crew doing the work, and QA follow-up w/ Alex, all of the steps have gone smoothly and the staff has been very knowledgeable and helpful."

"John Abbott replaced our roof yesterday and he did an amazing job. It looks incredible. His guys were very efficient and cleaned up so well. John was in contact with us the whole time and let us know everything that was going on. I can not say enough good things about John and Exterior Solutions. If you need a new roof you should definitely get a hold of John."

"The roof was completed in one day. But there were shingle bits and nails on the lawn. Told the QA supervisor."

"We had the roof on our 2640 square-foot house replaced with an architectural-style one in Williamsburg Slate, grey tones with subtle red tones. We are very satisfied with the roof. The guttering and fascia repair will be done soon. Emily Rinaldo, the HCR marketing rep., gave a thorough and lengthy (3 hours) presentation on every aspect of the roof. She is personable, professional, and knowledgeable. The well-manned roofing team arrived on the day stated and completed most of the roofing in one day. The roofers had been trained by HCR and were not day-laborers or sub-contractors. They returned early the next morning and completed their work in a couple hours. No unpleasant surprises here! Financing is available."

"Dan Cox, owner of On Top Home Improvement is a true professional, providing quality service and does business the right way, honestly. On Top Home Improvement just completed my home roof replacement in MD and their expertise was nothing short of stellar. I had storm damage and worked through the insurance claim process, which took months. Initially, I hastily contracted another roofing company, a decision that resulted in disappointing service, empty promises, and inflated costs. I fired the first roofing company and paid to get out of their contract. After meeting Dan Cox in person at the property he laid out all options with several pricing options that were reasonable and transparent. His pricing covered all aspects for full roof replacement, with no hidden costs or surprises. After contracting with On Top Home Improvement he assisted with my insurance claim and provided documentation to secure payments for all items covered under my insurance policy. I hold On Top Home Improvement in high regard and recommend their top-notch services. On future project Dan Cox will be my first call."

"Have been working with Roofing solutions for a couple of years on multiple projects. Every project has been finished quickly and smoothly."