Get matched with top grout: replace or repairers in Millersburg, KY

"Prior to calling Floor Coverings International, we had previously priced out carpet with 2 other local companies.  We did not receive written quotes from the other 2 companies, just verbal quotes.  Jonathan Wilk, the owner, called and set up an appointment to meet in our home at 4pm on a Thursday night.  He came on time.  We thought it was a good idea to come to our home with samples. <br /> Well, Jonathan came and talked with us for a while to "get to know his customers".  Which is fine, but we want to talk about carpet!  We did a walk through of our house and discussed problem/high-traffice areas.  He took measurements and video for his installers.  Up to this point it was about 5:30 or 6pm.  He went to his car to work on the quote.  We ate dinner while he did that. <br /> When he came back in, he had a very detailed layout of our home and then showed us the sales pitch on his computer. He showed us the samples he selected and we discussed the price on the quote.  It was really high and not competitive with the other 2 companies.  Then we talked about seeing a cheaper carpet.  The quote for that was $6,600.  We did get nicer padding for the family room as our house sits on a slab foundation. We selected the carpet and were asked to paid for 1/2 of it upfront so that the carpet could be ordered.  Since we were in the process of painting, he agreed that we could stall installation for a week or so until the painting was completed.  Finally, at 8pm, Mr Wilk left our home.  He is a nice enough guy but when you have just gotten home from work, squeezing in dinner and getting kids ready for bed, a 4 hour spiel is not what we wanted.  We could have done without the beginning getting to know you portion and the video presentation.  Also, when he first quoted us a carpet that was well out of our budget, we felt like we couldn't afford good quality carpet.  That made us feel like we were broke!  It may have been better for him to ask us what price range we were looking at. <br />  Installation went well.  It went over 2 days.  Jonathan told us what to do to prepare for installation.  Basically, we had to clear all the tops of furniture, remove electronics, etc.  Install was coordinated by another fellow, Stephen.  He had 2-3 installers come and they removed and hauled away all the old carpet and pad.  They moved the big furniture.  We did have a problem area in on the subfloor in our master bedroom that we discussed with Jonathan but apparently was not discussed with the insulation crew.  The installers both noticed the problem when they pulled up the carpet but since they were not told by Stephen to fix it, I guess they didn't think they had to.  I knew this area was a real problem for us so when they got to the master bedroom, I was watching to ensure it would be resolved.  It was an easy fix but one that required proper communication of the problem and time for the leveling compound to dry.  The installers did vacuum and removed all their debris. <br /> Finally, I am happy to say that the carpet we choose is a beautiful color and seems to be a good quality carpet.  Our old carpeting was in terrible shape after 11 years but I feel this carpet will hold out much better.  Two doors are dragging on the carpet and I sent an email to Jonathan.  He said Floor Coverings international does not fix the doors but he did give me the names of two people that I can call for the repair. <br /> We are pleased with the process but would recommend a short "sales-pitch" and better communication with the install crew.  Also, it would have been nice if Mr Wilk stopped by himself to see the final product. <br />"

"Repair was done much better than original installation. The new metal strip will never wear out. Repair was done in a speedy manner."

"The flooring installation was done on a very timely basis and the quality of work was great. Santos was very flexible and accommodating when it came to scheduling. Additionally, they were accommodating as I was wanting to replace hoses on my clothes washer and vent on the dryer during the day of installation. I will definitely use them again!"

"Very satisfied with job done and will definitely use again for other projects! Wonderful customer service. Performs tasks with attention to detail as if doing it for himself. "

"Tile looks beautiful . Excellent job and pleasant to work with. Will use again for other tile work."

"Jerry and Mark were great to work with. They are responsive, punctual and reliable. They did a good job on the repair. I wouldn't hesitate to work Jerry and his team again on a future project."

"Alex and his team were great to work with I needed replacement of a previous tile job that was very poorly completed They tore this out and replaced it with a new look They were polite and cleaned up everything after wards!! I can’t get my pictures loaded"

"It was a free estimate.  The lady who did the estimate was very knowledgeable.  She was very thorough.  She was very patient.  It was an excellent experience, except for the cost.  I would consider them for estimates in the future.  I would use them if the cost was less."

"AK Home Improvements did excellent work on my bathroom remodel, they really listened to my ideas for how I wanted it to look and they brought my vision to life. 10/10 will definitely be making another call for any future projects. Thank you guys for your patience, dedication and hard work."

"Chris arrived on time. He told me what to expect before he attempted to remove the faucet and pipe. Unknown to me the pipe had been repaired before, but poorly. When attempting to remove the pipe the old repair broke off, which required extra time/work from him. Chris also discovered that another part of the piping was leaking, which he showed me. End result: he not only replaced the faucet but fixed an unknown leak. He kept me informed, left the area clean and fixed the problem. I would use Chris again."