Get matched with top swimming pool or accessories repair or service pros in Mount Juliet, TN

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We hired Riverwood Pools to do an in-ground pool and deck renovation and upgrade in the late summer of 2014. After contracting with the company and work had begun, we were informed by the owner, Ted Wyler, that renovations are not as money-making for him as new builds, therefore we were basically a second-rate customer. Along the way there were other small issues (normal with construction and renovations). For the new pool, we utilized some options he did not typically use, but still suggested and sold to us. A few of which created major issues have taken many months to resolve, and one that is still not resolved:
1) He installed blue steps (instead of the typical white), but a chemical used on the concrete coping forms damaged/bleached them which resulted in visible "drips." To fix, he drained the pool to the bottom step and re-filled the pool multiple times while he attempted to resolve with various chemicals and sanding. The marks are still faintly visible. 

2) We converted the pool to saltwater, but he did not install the salt cell unit we requested. He also suggested and sold us a ladder and railing that were not rated for use in salt-water. As soon as they were placed in the water it voided the warranty. By mid-June almost all the finish had flaked off the ladder. We contacted him for a replacement as soon as the first flake came off (early Summer 2015) and have been given excuse after excuse since. 

The last we spoke with him was Spring of this year (when we happened to run into him at lunch in Gallatin). He mentioned getting out of the business, complaining about complications, and gave us the excuse that he needs to get paid on another job in order to pay for and deliver our new railings. He told us he ordered them and they are sitting in the warehouse (which we do not believe). He has yet to return any of our recent attempts to contact him. We have been more than patient with this company and are pursuing dispute resolution. 

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"I considered both fiberglass and gunnite pools.  I could not get the pool size I wanted with an automatic cover in the fiberglass so decided to go with gunnite.  After interviewing 3 companies, I went with Castlerock based on both price and the company representative, Bill Belser.  Bill was helpful, not only during the installation process but also afterwards.  This was my first pool experience and Bill was very responsive to my questions and most often, came out to walk me through various processes in pool maintenance.   I am enjoying the pool immensely and have had no problems with it. I would recommend Castlerock without reservations. 
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"Ana is a hardworking woman, always doing her best work. I was very impressed by the excellent work she did in a such little time. I totally recommend her if you have any small projects at home and do not have the time or energy to do them, I recommend giving her a call. I will definitely hired her for my future cleanings or small projects again."

"Dewy and his team are excellent. Highly knowledgeable about Pool service and function. He and his team are highly responsive and they make sure things are taken care of. I have called upon Dewy many times over the past two years. I will continue to use him for my pool needs He’s the The best pool service person I have had in the past 20 years"

"It went well. I am now able to get ice. I answered yes to was money paid or were services performed. The answer isYES the services were performed but NO to money paid."

"They have always fixed the problems that we've had. Frustrations? Delays? At times. We live in a flawed world. But overall, service has been professional and well done. It has always been worth the monthly fee and deductibles. If you consider that most appliances today only last five years or so, breakdowns are going to be a given. Our most recent repair will require at least two service calls and an $1800 part. That more than pays for our entire year's fees."

Do you have an ever growing to-do list but no time to get it done? Well Quality Hands is here to help you knock out those little projects around the house just in time for summer! We put quality first with communication and amazing customer service!

"Mike was subcontracted from a local major pool company, but we wish we could have used him directly! He was the only person to consistently show up, return calls, and complete the work. He dug the pool, excavated the yard, removed and replaced a retaining wall with lights, and much more. His work is amazing , and his prices are very reasonable! We would definitely use Mike’s services again!"

We specialize in completely renovating your pool and helping you to enjoy it again, we also build new pools, We renew tile, coping, decks, pool equipment, plaster.\n10+ years in experience.

Since 1988 UBuildIt has empowered Tens of Thousands of homeowners to make their dream home a reality. UBuildIt Tennessee is the Answer to your Building/Remodeling needs. We Deliver when others can’t. With over 150 years of combined construction and project management experience, combined with our local supplier and sub-contractor relationships, there isn’t a project we can’t help you complete.\n\nOur Services:\n - Owner Builder/Remodeler programs (You are the Boss)\n - General Contractors (We are the Boss)\n - Sub-Contractors (Delivering the Dream)\n - Material Suppliers (Builder Discounts included *up to 40% or more off retail)\n - Project Management (Oversight so you don’t have too)\n - Construction Management Consulting (Guiding you on this Journey)\n - Interior Design (Making it all match)\n - Custom BluePrints and Floor Plans (This is your home, right?)\n - Instant Equity (with no mark-ups on material & labor)\n - 100% Financing or 90 Days Same as Cash\n\nGet what you want, not what someone else wants you to have!\nYour Dreams\nOur Experts\nYour Home\nUBuildIt Tennessee