Get matched with top hot tub or spa installers and replacers in Naperville, IL

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"They delivered quality work. My pool was in bad shape and they had it cleaned up and looking good in no time. They charged a reasonable price too."

"VG and Paul, and the whole Ultralux team did an amazing job on my recently purchased home renovation. From start to finish, we knew exactly what was going to happen next, and the team stayed on top of their timelines as discussed before the start of the project. Our home has been transformed into my dream home and we are so grateful to the work that Ultralux Construction did! We would highly recommend them to anyone looking to renovate."

"I would hire SAFE Electric again and again and again! They are prompt, responsive, fair, efficient, courteous, respectful, etc. I have the highest recommendation for this company. Their customer service is top-notch and I'm grateful to have a company I can call when stuff just stops working or if I need to upgrade my lighting fixtures. I appreciate how they explain everything that needs to be done and what they did. You will not be disappointed. It wouldn't be hyperbole to say it will be the best home repair experience you will ever have."

"If you're in the market for a pool DO NOT..... go to Great Escape. I bought my pool and hot tub July 19 of 2019...that's right.. A YEAR AGO... I have been promised installation for a year... Once it appears it's finally going to happen.... (lots of drama and empty promises in between) the installer who I told the store manager NOT TO SEND TO MY HOUSE Because by his own account he was shady, showed up. They marked where the pool was to go and dumped the materials in my yard. Made me pay up front and left my house without installing. I received a call from THE OWNER of Bureau County Pools that evening telling me he wasn't going to make enough money installing my pool and hoped I found someone else to do the job. I called Great Escape corporate only to be told I couldn't talk to anyone and had to email this generic email. So I did. I received an email from the VP asking if they could have someone else install it. I asked for a phone call to discuss. He agreed, and never called. So here I am, 2 seasons later, with a pool and installation paid for.... And no pool in my backyard. From what I'm reading.... This isn't uncommon with great escape. So there's that. Oh.... Did I mention the installer still has my money?? I cause he does..... So there's that...."