Get matched with top in New-suffolk, NY

"We called rapid repairs about our broken water heater.  Elly came over and quoted us a price that was very reasonable compared to other plumbers we called.  After we agreed on the price, Elly went to work.  By that afternoon we had wonderful hot water again."

"Rob and Christine were amazing again - going above and beyond as usual. Rob had to replace the pipe going from the house to our cesspool, and he told me that he would hand dig everything to be careful not to disturb the grass and plant life. While he was replacing the pipe, he discovered that the sprinkler line was precariously placed closed to the cover of the pool, so he changed the cover to ensure that there were no issues going forward. When he completed the job, there was no evidence of him digging up the lawn or plants - he meticulously put everything back exactly as he found it - demonstrating pride and care that you don't always see. He honored the original price he had quoted - even though he did more than expected."

"This young man has experience beyond his years.  He took my old shabby bathroom and gave me a beautiful and professionally done new one.  He takes a lot of pride in what he does and will settle for nothing but the best job he can do.  He has a natural gift for tile work.  I love my new bathroom!

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"Bill and Ted were fantastic!!! They called me immediately and were at my house the next day. They did great work and fixed my issues quickly. Careful, clean, and courteous. Will definitely use their services again!"

"Really well. When I called for the appointment the woman who answered the phone was pleasant and helpful and got me an appointment the next day. One of the pipes installed during renovation less than a year ago was too short. Graham and Calvin repaired that and snaked out the pipes removing a clog from years ago in the older pipes. They left everything as clean as when they began. They were on time, courteous, and knowledgeable. They emailed me their pictures when they were on their way so that I would know who they were when they arrived. If I need help with a plumbing problem again, I will definitely call on them again."

"It went well! I expected it to take a long time to get it picked up, but I called for the bag to be emptied on Friday and they were here Saturday! I am already filling it up again. (We have a MESS from the storm and need to finish the kitchen before this weekend's company coming in from out of town.) I have already called them to request my bag be emptied on Friday, and they have me on the schedule! I can't believe the customer service is so great! This is not a regular dumpster company. I have a dumpster delivered last summer and they gouged my driveway. What a nightmare it was to get them to pay for the driveway to be fixed. NEVER AGAIN! It's BullBag only for our future needs."

"Very well, very good job, very clean"

"Simply put: Mark is a true professional and a good man. Something in short supply in the service industries today. Let's start at the beginning: We bought a house very recently. We knew there may be an issue behind the shower wall, but had no idea how bad. Turns out one of the pipes leading to some side-wall jets was leaking. Water was coming in at the base of the wall in the shower (through the grout). I hired a plumber. He wanted $800 to cap the pipe and would not fix the wall after busting through. I settled for a disabled handle so those jets could not be turned on. He did a couple other jobs on our list, but failed to do one and left another incomplete. For a month I asked him to return. Around that time, the disabled valve failed. Water went back into the leaky pipes and started coming through the walls again; this time in a different area, because I had sealed up the leaky area when I thought there would be no more water going there. Stupid, I know... but the plumber came back and saw water in a new area and never surmised that it may be the old problem, now getting worse. In the process of trying to solve a "new" leak, he broke another handle's volume control valve (which I had to run to a plumbing parts supply store to buy and replace to stop a new leak created by the broken valve) and did the worst, sloppiest putty sealing job I have ever seen on the temperature handle, believing that a loose handle was allowing water behind the wall and that must be the new leak. He was here for over 4 hours, didn't properly identify the leak, broke a valve and refused to replace it saying finding the right part was a pain, and completely slathered up a wall with caulk leaving an unsightly mess. Time to find another plumber. Enter Mark. I found him online that night and sent a note. Within minutes I got a text from him, very cordially saying 'thanks for the email, let's chat tomorrow. The next morning, we discussed - in detail - the ongoing situation. I texted him photos of the shower to explain the multiple jets and handles and where the leak was coming from. Right off the bat he complimented me on the thorough explanation and photos. Far from the other plumber that treated me like a nuisance, refusing to return to complete the original job. Our estimate visit was set for the following (next day) morning, but he came over after hours later that evening. He spent an hour with me -at the end of a long day- just trying to identify the leak source. The next day, I contacted the previous homeowner and he drew a diagram and explained where the piping lies behind the walls for these jets. I sent the image to Mark and he knew exactly what to do. We discussed together and both agreed on the solution. He came over the next day to work and was done in a few hours. He also brought his tile guy who put my walls back together, and even came back on a Saturday to finish the grouting! Well, turns out that the pipes were only half the problem. There was also bad grouting everywhere that was absorbing water. In the end, I hired a contractor to strip the walls back to studs and rebuild the entire shower. When the walls were gone, Mark came over as a courtesy to check all the now-visible pipes. He had remained in contact with me throughout the situation and came back one more time to make sure everything was solid before rebuilding. That is the mark of a true pro. Now, a couple months later, we found a new issue in our Kohler Hatbox toilet. He came over, diagnosed the problem, helped me order the right part on the phone, and is coming back to replace the part once it arrives. All components of this toilet are UNDER the bowl! It is not an easy task to get in there and it is dirty – but he did it with a smile. I leave this longer-than-average review to tell you that I have had a horrible experience with a problem left to me by the previous owners that was mishandled, misdiagnosed, and made worse by the first plumber… and then I found Mark. Too many people in the service industry just show up to do a job and don't care. They don't care if you call them again. If you don't, someone else will. Mark has chosen to go a different route, striving to build a happy client base for life. He will take his time, talk to you, explain the problem, and then fix it. Properly. And if it isn’t fixed, he’ll stick with you until it is. He also works with phenomenal people that are there to make things look great again, after the dirty job is done. Mark is a master plumber and has worked - literally - all over the globe for 20 years. New York is so lucky to have him now. If you want a true professional that knows his stuff, will respect you - AND give you a fair price, this is your plumber. If you want a jerk to come over, do a half-*** job, then ignore you for a month and return only to make a problem worse, I know another guy."

"Pat and his crew are fantastic. Priced very fairly, and they stuck by their commitment to do what it took to get everything just the way we wanted. For example when a certain tiling scheme (of my wife's choosing) didn't really work out, they removed the tiling and redid it, no haggling over the added work. There were countless little examples of this commitment. they even stuck by us through a prolonged delay caused by a faulty/poorly constructed "high end" vanity that needed to be replaced. His crew even noticed and repaired a torn up and clogged up dryer vent that, as first time homeowners, we didn't even know we had to inspect. They fixed it up, and cleaned it out, free of charge. Honestly could very well have been a life saving catch- it was a total fire hazard that they noticed and repaired. Can't sing their praises enough. Workmanship is gorgeous, and the feedback and advice they offered through the process elevated the final job even further. In fact, one of our neighbors just hired them to do their 2 bathrooms, after meeting Pat and seeing the handiwork."

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stripped the black lacquer, sanded, repaired any water stains and refinished with a lovely walnut stain and sealed the finish.

absolutely beautiful and impeccable work.  everything  and everyone was very professional and courteous.

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