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"# Vendor Review: Santacruz Construction **Review Date:** January 16, 2025 ## Executive Summary Santacruz Construction has demonstrated exceptional performance across two significant residential projects: a Trex deck installation and a complete window replacement. The company has consistently delivered high-quality work while maintaining competitive pricing and excellent customer service. ## Project Details ### Project 1: Trex Deck Installation **Scope of Work:** - Complete backyard clearing and preparation - Installation of raised Trex deck - Site cleanup and restoration **Performance Highlights:** - Completed complex installation within one week despite challenging conditions - Successfully navigated difficult access (120-foot narrow pathway) - Provided structural reinforcement for deck stability - Maintained excellent site management and cleanup - Demonstrated professional coordination with neighboring construction projects - Effectively managed unexpected municipal interference (sidewalk construction) **Notable Strengths:** - Excellent project management in challenging conditions - Professional conflict resolution with concurrent construction projects - Strong attention to site cleanliness and neighbor relations ### Project 2: Window Replacement **Scope of Work:** - Complete replacement of multiple windows - Repair of rotted window sills - Full window painting - Additional door painting (value-added service) **Performance Highlights:** - Comprehensive window system rehabilitation - High-quality carpentry work on damaged sills - Professional painting finish - Provided additional services (door painting) at no extra cost - Maintained competitive pricing ## Key Strengths 1. **Project Management** - Efficient timeline management - Excellent problem-solving capabilities - Strong coordination with external stakeholders 2. **Quality of Work** - Comprehensive approach to construction needs - Attention to structural integrity - High-quality finishing work 3. **Customer Service** - Responsive to additional requests - Professional and diplomatic communication - Strong commitment to customer satisfaction 4. **Value** - Competitive pricing - Willingness to provide additional services - No hidden costs or unexpected charges ## Overall Assessment Santacruz Construction, under the leadership of owner Pete, has proven to be an exceptional contractor. The company consistently delivers high-quality work while maintaining professional standards and reasonable pricing. Their ability to handle complex situations, manage multiple stakeholders, and provide additional value makes them a highly recommended vendor for residential construction projects. **Recommendation:** Highly recommended for future projects. Consider for preferred vendor status. **Rating:** ★★★★★ (5/5)"

"My experience with this company was amazeing they tranformed to look new again very neat also very very detailed and very professional from beginning to end id definately use again."

"Dennis and Team were punctual and work area was neat/clean. The quality of the work was excellent! I highly recommend GC Patios"

"Want to be totally satisfied? This is the guy! Beautiful quality work, an obvious attention to detail, and cleaned up like they were never there. On time from estimate thru completion. Insurance provided (without asking) prior to starting the job. Genuinely interested in you and the job at hand. Great crew. Great results. You will be hard pressed to find someone better. Give Cary a call…"

"They did it in two days and did a great job plus they did a great clean up job."

"Excellent work done, fast and efficient, everything went smoothly and highly recommend to everyone. Zack is very knowledgeable and was able to give me great advice on what items to buy and the communication was very helpful and thorough. You will be very happy if you hire this company, I will recommend them to everyone I know and I look forward to hireing them for ever thing I need in the future. Five stars review and worth every penny."

"Initially, I thought Gerardo was the contractor for us. He was very nice, seemed very knowledgeable and trustworthy. We needed a full renovation for an investment property that we were going to purchase. I am a licensed realtor/investor. Gerardo came over with his crew and promised to get us an estimate in 1 week. 2 weeks passed. During that time, I called him everyday, no answer. I went to put in an offer on the house and suddenly it was pending sale. The house came with all materials to repair within purchase price and most work had already been done. Every bone in my body is telling me that Gerardo snaked us and either took the property for himself or has something to do with the house being snatched from us. He refused to take my or my husbands calls to this day. This company is not trust worthy and definitely not investor reliable. Would not recommend to anyone!"