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"Pete and his team did an outstanding job from the moment they arrived until the final clean-up. What a hard working team! Pete did a great job communicating with me prior to the job and updating me throughout the day during the job. We love our new roof and the quality job! We were impressed with the clean up...not a single piece of trash was left behind!! I would highly recommend Pete and his team for any roofing job and would be pleased to serve as a reference to any potential future clients of Spicer Brothers."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Not all heroes wear capes! Economy Restoration LLC., saved my home! Long story short is I had a new roof, siding and gutters done in November 2018 by contractors that did unworkmanlike installations and kept trying to band aide the job. I had several contractors look over the installs and was told by all of them that in their professional opinions, everything would need to be redone from scratch. This was absolutely one of the most stressful and devastating things Iâ ve ever encountered in my life. It was back to the drawing board on hiring another contractor and hopefully not get burned again. I had several estimates and was fortunate enough to learn about Economy Restoration through my boyfriend who had been selling merchandise for the past couple of years to the COO, Rob Knotts. I did my research and saw that they are a fairly new company with great reviews. I spoke with Rob and explained the situation and he understood my positioning entirely and went above and beyond to assure me I was in good hands this time. Rob came to my home to assess the prior installs and came to all the same conclusions as the other contractors and more. He was very thorough and taught me more about the prior job that made me 100% ready to get these installations redone properly. I was still very nervous over the situation because nobody should have to go through this all over again in a year and coming 100% out of my pocket this time. My boyfriend and I picked out the new colors of shingles and siding and were ready to pull the trigger for the 2nd time and hopefully the last time for this project. The installations were setup for November 2019, exactly a year after the prior job. The roof was the first to be installed and the amount of issues from the prior contract blew me away once I got a better look over it all. The crew did an excellent job in repairing all these matters and they knocked it out in ONE DAY! That wasnâ t the case with the last company, so I was thrilled to see my brand-new roof with proper drip edge, overhang and flashing. Up next was the siding installation and there was quite a bit of wood and facia replaced during this process. Economy made sure to stick 100% to their contract and go above and beyond on my home. Economy made my home look brand new! Installed the roof, siding and repaired many matters from the prior contractors. I canâ t thank Rob enough for his attention to detail and knowing how tender a situation this has been for my household. The roofing and siding crew moved quickly, but made sure to do the jobs right, cleaned up behind themselves and not damage anything in the process. I recommend Economy Restoration to anyone for their exceptional work and they even came out to Baltimore for a trek to make this experience right for us. Everyone has been professional, easy to work with, offering competitive pricing and thorough during this process. Folks have been turning their heads in this neighborhood because of the curb appeal this house has now as it doesnâ t look like any other on the street. Trust Economy Restoration LLC. in your roofing and siding needs, you wonâ t regret it!"

"Vince called me back within hours of my sending him a message through Angie's List.  Even though he does not list Montgomery County as one of his service areas, he was completely willing to help us out.  In my message, I had requested the work to be done onsite but Vince explained why having him pick up the generator and take it back to his shop to work on it would make more sense.  His charge for pick-up and delivery back to us was only $34.95.
When Vince came to pick up the generator, he was on time and was able to give me a ballpark cost for the work (which turned out to be very accurate).  He said that he could get it back to us in 3-4 days but I asked if he could do it faster as there was a snow storm predicted for the next day or so.  Vince agreed to a shorter time line and ultimately got the generator back to us within 1 day!  There ended up being no snow storm but we got our generator back in working condition - along with a booklet of care instructions, a copy of our invoice, and a service history form.  A few days later we received a hand-written Thank You card in appreciation of our business.  I can't imagine how the service could have been any better.  We will use Vince for any future small engine repairs/maintenance we have and highly recommend him and his services.
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"The crew did great work and got the roof done in 2 days despite a lot of wood replacement. 2 days sun up to sun down and we are very pleased."

"the roof was very good and the clean up was great. a week later the gutters were put on, and the clean up was the next day ( they ran out of time that day)."

"The installers arrived on time and were professional in their work.  I had done a lot of research on gutter guard systems and determined that the Gutter Dome was the best solution - stainless steel with a mesh that would not pass debris from the roof or pine needles.  They finished fairly quickly and appeared to have done a good job.  Upon later closer inspection we found some roofing shingles that were left up and several ends that were not finished.  We have a "V" joint where the garage roof meets the main house.  We were assured that the Gutter Dome would capture the water flow in this corner without a baffle.  That turned out not to be the case, so they returned to add a baffle, finish the ends and lay the shingles flat.
      Later we found that a light mist or heavy dew would not go through the mesh so we ended up with a constant dripping all around the house.  This would not be a problem except that it drips right over the front and rear entrance doors and that moisture freezes in the winter leaving a slick coating of ice.  In a heave dew the water collects and runs in rivulets across the surface of the Gutter Dome and over the edge of the gutter.  The solution was supposed to be a scrubbing with a detergent such as Simple Green and/or the passage of time.  Not so.  After over a year it was still dripping.  The company is now under new ownership but after an initial miscommunication we had a visit from Will to try to correct the problem.  He arrived on time, in fact early enough to observe the dripping.  His initial idea was to run a bead of silicone along the surface of the Gutter Dome, but I questioned the longevity of that solution.  He ended up installing a 1/4" hand-cut deflector near the edge of the gutter.  Unfortunately that didn't help. 
    After a few more calls and discussions with Kieth and Dan, Will came back and replaced a number of sections of the Gutter Dome with the slightly wider mesh Magna.  Water from heavy dew and light rain can more easily get through the Magna's surface and that appears to have taken care of the problem.  It's almost impossible to tell where one stops and the other begins except for the drips over the edge of the gutter.  No pine needles or debris get through either.
     This dripping was not a problem with our old system (which is no longer available) and we were very disappointed with the way this installation had turned out but impressed with Kieth, Dan & Will's willingness to correct it.  In the meantime I've changed their responsiveness and overall rating to A's thanks to their efforts.  I will say, however that it took numerous calls and quite a bit of time before they did come back (we are 2 hours away from their location but within their service area), so be persistent.
     All in all we are happy with the installation and still believe this is the best gutter guard system available.  I would not hesitate to use them if we were starting over again."

"Very satisfactory. He came on time to see what needed to be done. He and my son looked it all over and decided how to repair the roof. Mr. Stehm (I believe that is his name, pls forgive my mistake if I'm wrong) gave the most reasonable price. I got another estimate from another outfit for $1,000.00. Mr. Stehm came on the appointed day and fixed the roof w/in a reasonable (4) hours. Also, he cleaned up after himself.
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"George was very professional when we first dealt with him and did a satisfactory job.  However, when we wanted him to do smaller jobs, he did not respond or set up dates to come and then did not show up nor did he call.  His father, who is the actual owner of George's Painting, came to our house for an estimate to have 3 closet shelves installed (the metal mesh type) for hwich he wanted $650.00.  We thought that was entirely too much as the material cost less than $100.  We looked for someone else off of Angie's list and got an excellent person who only charged $200 which was more reasonable and on top of that did an excellent job.    In addition we are having numerous other things done at reasonable prices.  Had I waited a bit longer, I could have gotten my house painted much cheaper as well.  George is overpriced and does not respond when you call or will he make an appointment with you and then not keep it.  I am glad I found someone else who is capable of doing what we want, is professional, does excellent work and his price is more reasonable.    I have already had work done by this other company and we are very satisfied.
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"Arocon expertly installed my new roof 2 years ago and every year I hire them to inspect the roof and gutters, mostly for my peace of mind since I have no issues with the installation of the roof. They are a great company to work with - from Nancy in the office who cheerfully does all the scheduling and follow-up calls, to Eric and Alex who inspect the roof and gutters, repair anything that might need it, clean out the gutters and finally, provide roof-view pictures of before and after."