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"Marco provided exceptional customer service to me throughout the entire project by providing great communication, patience, availability and knowledge. He prioritized my miserable situation of no AC during the hottest week in Las Vegas. Although he was on the other side of town when I initially contacted him, he wasted no time getting to my house so that he could quickly troubleshoot my AC issues. I like to ask a lot of questions and have the technical explanations spelled out to me & Marco was very professional, taking the time to explain to me in depth, exactly what the issues were and how to best resolve them. He made my wife and I feel comfortable that he knew what he was talking about. Over the years, my house has never really cooled or heated properly in all the rooms which has been extremely frustrating. My neighbor who has the same house as mine experiences the same issue. Marco determined that when the house was built, the air ducts were improperly installed due to lack of space in the attic at the coil side limiting airflow. He devised a solution to eliminate this issue by constructing an additional plenum so that the air ducts could be properly installed to provide the necessary air flow. I decided it was best to replace the entire AC/heating system seeing that it was the original system that came with my house 28 years ago and no longer worth repairing or efficient to today’s standards. It’s a split system; my condenser unit is outside and the coil and heating unit are located in my attic. Marco was able to quickly locate the proper AC/heating unit I desperately needed during a time when available resources were extremely limited. He and his team also made themselves available a day sooner than originally scheduled to quickly get the unit installed. They arrived early in the morning before the height of the days heat & were able to replace the old system within a matter of 6 hours without compromising any quality of the install. Marco and his team did a fantastic job from start to finish and the completed install was like a work of art; very clean especially with sealing up all the ducts in the attic and replacing all the parts outside from the condenser to the side of my house. I’m extremely happy with the install and the price which was lower than other quotes I received. I highly recommend Marco and his company and will be referring his services to my neighbors as needed. A+"

"This is a difficult one to write because, in the end, I think the actual work done was completed very well and professionally. We had a tankless water heater installed to replace our aging tank. The problem i have is with their business practices and lack of effective/accurate communication. A two-day job stretched to a week+ due to workers leaving early every day for one reason or another. Admittedly, one of the days was understandable due to a family emergency and I absolutely cannot begrudge somebody leaving early to attend to their child. That’s just being a good dad. The job completed on a Friday and I was repeatedly assured that an county inspector & Pure Plumbing employee would be arrive early Tuesday (Monday was Memorial Day) to close the job. Nobody ever showed up and I was told nothing. I came to learn that Pure Plumbing plays some shady games when it comes to permitting a project. They (illegally) do the work without pulling permits. Then, after it is done, they submit drawings of the completed work to get an after-the-fact permit pulled. It’s only then that they request an inspection which happens a couple weeks after the fact. They also expect full payment before the work passes inspection. I tried to contact the owner of the company (Andrew Aranda) via phone and the email his office supplied in order to discuss/resolve the issue, but never heard a reply. Unpermitted work exposes the company and the homeowner to potential fines and long delays in completion. Even though I love the work they did and would love to use them again, I would hesitate because of legally questionable methods that cast a shady layer over the operation. Are there other hidden corners being cut? Their talented roster of tradesmen/women isn’t worth doing business with because legal games are being played with the county. I plan on contacting a Clark County agent to discuss this job and warn them of potential future dishonesty."

"Chris, my tech, was very knowledgeable, respectful and professional. Unfortunately it took a little longer for him to procure the part......but he (Aire Serv) diligently, relentlessly tracked down the needed motor, and then Chris installed it as expeditiously as possible."

Five Star Mechanical is a family-owned HVAC and plumbing company serving the Las Vegas area. Locally based, with over 20 years of industry experience. We offer 24/7 emergency service for AC repair, furnace repair, water heater service and complete plumbing repair. Google Guaranteed and licensed in Nevada & Utah. Military and veteran discounts honored. Every job backed by a parts and labor guarantee.

"Great sales staff. The tech (Carlos) did an excellent job. The connections were clean in appearance and looked very nice, as compared to the original installation. I would recommend this company."

"Daniel Stewart came out to install sensors on my heater and ac unit and my water heater! He was very professional and showed me what he was installing and explained everything that I needed to know so I understood everything! Also very friendly and helpful!! A very good technician!!"

"My new A/C and heating system was installed. James and the crew were courteous, friendly and professional, and did a great job. Thank you!"

"This company was the third quote I received. It wasn’t about the quote it was about the overall service I received. I learned so much about the unit, what was going on with the old unit and answered any questions I had. I recommend them to everyone. Oh and my unit was installed within two days."

"The workers that installed the AC Units were very respectful and patient with me and answered all my questions.. There's was a problem with one Of the Units after a couple days ,,, I had an electrical short,, ( NOT GOOD) ... Technician had to come back to my home to do some repairs when I had company from out of town,,, very in convenient for me and my family & company .."

"Very happy with the installation crew and the management. Good job with excellent customer service. I will recommend to anyone I know."