
Serving North Bend, WA and surrounding areas
In business since 1995
Free estimates
Emergency services offered
"We recently purchased our house knowing it needed to be repainted. I began looking for painters in June and schedule 3 estimates for end of June/early July. Scott was my third estimate. I had an appointment for Monday, July 3 but no one showed up. When I called to ask, Scott offered to come out on July 4. I took this as a good sign for customer service and responsiveness. Although his was one of the higher bids, I chose Emerald Coats for several reasons: Scott's willingness to take time out of his holiday to give an estimate Very favorable reviews and status on Angie's List Scott's extensive experience and knowledge of paint and wood Expected project timeline and completion by end of August. This summer we also had our deck replaced to fix a hazardous situation caused by poor construction quality (a process that only started after 8 months waiting on a permit from the city). Due to delivery lead time required to get the decking material, we knew there would be a ~2 week break during construction. Our hope was to have the house painted during this window to make everything as efficient as possible. When I brought this up with Scott, I was told this wouldn't be a problem and, if the timing didn't work out, the two crews would be able to work around each other without incident. Scott informed me his crew had several jobs ahead of ours so there might be a delay. As August rolled around, I asked for an update on when pressure washing and painting, I consistently got an answer that it would start in the next week or so. After the third time I mentioned that we were coming up on the end of our window for painting without the construction crew at the house. Finally, his crew came out to pressure wash with the expectation of getting started early the next week (allowing time for the house to dry). The construction crew was back when they came to paint, so Scott's crew started priming on the opposite side of the house. At first this arrangement was fine, but once the crew started encroaching on the construction area, difficulties arose. First, the crews had a very hard time working in the same location. We received calls independently from both Scott and the construction company owner informing us of issues related to the other crew. My wife and I each had to intervene on separate occasions to ensure ease tensions and smooth over the relationship. Second (and this was a major reason we hoped to have painting done before the new deck was installed), overspray and paint splatter occurred several times, causing the construction crew to have to clean up and in one instance replace several already installed planks. Third, there were a couple places where siding had been removed to install decking and support. I confirmed with Scott that he or his crew could come back to paint those once they were put back on. Scott asked that the boards be primed prior to his coming back. The construction crew used the remaining primer to do what they could on the new siding but what was left did not cover all the wood. Consequently, this led to further delays as we did not understand priming and painting could not occur on the same day. Ultimately, the house was painted and the quality of work done by Scott’s crew was generally very high. We are happy with the final product. Unfortunately, an estimated one week project took nearly a month and required intervention on the part of myself or my wife at nearly every turn."





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