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"They were prompt, did as promised, left the job site clean and very professional."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"When our air-conditioning unit stopped working during a heatwave, Jason came to our aid very quickly. The unit was over 20 years old and we knew it was on its last legs, though, it had miraculously to stay working since Jason fixed it 7 years prior (and saved our wedding!). As we expected, we needed a new unit and decided to also replace the furnace. Jason was able to schedule the replacements within a quick time frame, and he worked thoroughly and diligently to ensure that our new units were installed with the utmost care. He was very clean and conscientious, and we found him to be both honest and personable. We will continue to use Jason for all of our HVAC needs and highly recommend him to others."

"Absolutely horrible. They will not fulfill the 10 year warranty. They have ruined the roof and it will require a full roof replacement and structural repairs. Do NOT use this company."

"Quick and professional"

"Magic Mike Heating and Cooling was fantastic! They showed up on time, were professional, and quickly got our HVAC system running perfectly. The team was friendly, explained everything clearly, and the price was fair. Highly recommend them for anyone needing heating or cooling service!"

"Great customer service! Explained everything very well in a way that was easy for me to understand. "

"Josh Wilder from Roth Home was excellent. He inspected my outdoor faucet to provide me an estimate to get it fixed. During his inspection he determined there was a blockage and had got the faucet operating with running water in a matter of minutes. He was very professional, punctual, and courteous."

"Can the very next day during heatwave this summer and had our AC up and running in a very short time. Highly recommend, and if we ever need help again they will be our first call. "

"He had specific experience with the unusual situation -- a ground source heat pump with an energy-saving feature that uses excess heat from the compressor to pre-heat water and store it in a second water storage tank. Fixed it; it works great. He was also very friendly and good at explaining what he was doing."