Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in North Tonawanda, NY

"Salesman here 6 hrs. Quoted over $30lk got down to $25,500. Of course it was a good for today sign now price I had more estimates lined up but after 6 hrs and him acting like he was my husbands new bf and beer buddy he signed. Scheduled walkthrough- that was cancelled. Started work and had ?issues? that walk through would have found. Blew circuit breaker in workshop of basement, we now need an electrician bc even w replacing the circuit breaker w a new breaker it still turns off. Quotedi time length/ what they would be able to do by salesman- all wrong. Workers say it will be twice as long and what sales man said they could go around they can not. Workers are extremely polite and nice. Will update review when they are finished w work. Today 7/30 will be day 3. "

"Excellent company!! Tony, the owner, came out to do the estimate himself, and his professionalism and thoroughness in describing the work to be done (backyard drainage), and the benefits of using his company, ultimately won me over. The price was more than fair and his crew was top notch and completed the work on schedule. I highly recommend!!!"

"They did an excellent job on my basement they were professional and polite. They cleaned up after the job. They kept me informed as they did the work."

"Franks basement systems came in estimated and did the work. The whole process was great, honest, and the work itself was flawless. Would highly recommend them to anyone needing this type of work"

"So happy to be able to use the plumbing again within 4 hours of their arrival, after dealing with repeated cleanings for the previous 10yrs which was just getting worse as the years passed. If they were unhappy to on the coldest day of the year so far, they hid it well. They did leave behind 1 of their power cords, forgot to reconnect my downspout completely, and poked a hole in the screen door, but that's pretty minor for work done that I won't have to worry about until the day I die or sell the house. They came back when I called to finish the downspout, get their cord and take away an old pipe left in the basement that they replaced. I would recommend them for replacing a sewer line to anyone, but I can warn you - they don't give free estimates, unless they can't camera your line 1st."

"Due to a rapid thawing, our home's sump pump started to fail and couldn't pump water faster than it was coming in from the drain tile. I came home from work to find a huge puddle of water in the area where the pump was situated, about 1/2" deep. The pump itself was working, but barely. After spending an hour bucketing water out of the pump well, I gave Frank's Basement Systems a call at around 7:45pm. One of their guys, Shane, was at my house within 20 minutes. He did a perimeter check outside the house and confirmed water was being pumped out, but the flow was minimal. He disconnected the pump from the piping, pulled it out, and I got a view of how corroded the old pump was, and it was chock full of debris and rocks. He cleaned the rocks from the pump and reinstalled to see if that would help the situation - it didn't. By this point, I was fully prepared to invest in a new pump, and he kindly provided me with the inventory he had available. Upon deciding which pump to go with, he went to his truck, drew up the paperwork that I signed, and he was able to install the new pump within half an hour. In addition to the pump, he redid the piping exiting the house and added a quiet check valve. Finally, he provided me with an estimate for a backup pump, at my request. Besides the great and thorough work, Shane was friendly, kind and honest. He did his due diligence in first attempting to repair the old sump before advising installation of a new model. He wore plastic booties over his shoes, wore a face mask the entire time and maintained proper social distancing. I've worked with Frank's at my previous house and am glad to have worked with them on the sump for my current house. I hope I won't need any work in the near future, but if I do, I'll continue to go with Frank's."

"It went terrible. I explained the water was backing up onto the first floor laundry room, the tech said he needs to snake at the main drain in the basement. Wellll...he uncapped my sewer line, broke the actual "y" pipe fitting on the main and spilled roughly 30-40 gallons on sewage onto my finished basement floor. Now my issue is not with the tech, he was polite, professional and accidents happen. My issue is with what happen next. Roto-Rooter said they would fix the pipe they broke(wow, thanks) but I would have to pay for them to clean up the mess($1,600.00) or they would just leave it there. I have 3 small children and the idea of sewage in my home potentially for days till i found another company to clean and disinfect was not an option. Now, my understanding is that Roto-Rooter is suppose to clean up after themselves, I did not break the pipe or have any sewage on my floors prior to their arrival, the entire mess was caused by their tech(again, a great guy). I just dont understand how I am charged for their mistake. To top it all off, they never snaked the line but kept the $600 line cleaning fee, guess to cover the costs of the pipe repair. On top of everything else, their clean up was not exactly the best. Pics included below, show the replace black fitting and yes, the brown on the wall and floors is sewage they never cleaned up. In summation, I am not suggesting to never use Roto, they are fast and mostly reliable. What i AM suggesting is that you ask 1.1 million questions prior to any work, because if there is a loop hole they will find it and use it to have you pay through your sewer pipe."

"Once Bob Waters and his son Cody and associate Chance arrived on site, the work that I contracted for him to do went flawlessly and was completed in a timely and very professional manner! Bob and his crew followed the written quote he provided to me to the letter and there were no surprises, or additional charges. He brought screened top soil to lay down as needed and when Cody spotted some low spots around my yard, he asked if I wanted them to drop some top soil to those areas as well; which they did and at no extra charge. The website is very informative and outlines the scope of the Company's offerings and capabilities. Needless to say I would highly recommend Waters Basement Services to anyone requiring the services that they provide. You can tell that this is a family owned business, from the pride that Bob excludes when talking about his wife running the front office, to his son and potentially his grandsons working with him taking care of Customers in the future! BRAVO!!"

"Wow! Roofers were here at 7 AM and left at 7 PM. New roof done and they cleaned every square inch of driveway, yard and porch. Two gentlemen from the Honduras and one from Mexico. They were the sweetest, most polite and hardworking guys. My roof looks great. Allstate will be installing new gutters in a couple weeks. Highly recommended for price and workmanship. Me and my husband are very happy!"

"Ivy Lea replaced a leaky roof over my sunroom with ...a leaky roof. The roof is under warranty and i have been waiting for nearly 2 months for a water test. i have placed countless calls. clearly honoring a warranty is not their priority."