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"Sometime in November 2013, unbeknownst to me, a water pipe leak occurred under the foundation of my house. It was only brought to my attention when I got a huge sewer and water bill totaling almost $1000 in late December. I called Greenwell Plumbing and they came out within a few days to look at the problem. They apologized for me having to wait a few days, but this was when this area was experiencing very cold temperatures and pipes were freezing and bursting and the plumbing companies were swamped with people calling about flooding homes. I understood this completely. When they came to the house they spent quite some time trying to locate the leak and finally suggested that I call the American Leak Detection Company.which I did. For anyone who has an underground (under the foundation) leak, this company is a Godsend. This company came the very next day and Greenwell was here to meet them. Within 20 minutes of being in the house, the leak detection company had located the leak in the kitchen. Greenwell immediately started jack hammering through the ceramic tile floor and into the foundation. We soon heard the gushing of the water from the leak. This was quite a large leak as my December water bill had said that I had used over 50,000 gallons of water in one month!!! After fixing the leak by replacing the pipe, and then pouring concrete into the hole to fill it up, they cleaned up the mess and left. Throughout the entire process they answered any questions I had and apologized for having to mess up my kitchen floor, which I had just had installed a few months before. The plumbers were friendly, polite and professional. I have recommended them to several people and would call them again with any future problems.



Robin Whitesell

Jeffersonville
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"They did an excellent job of assessing what size mount would be needed and ensuring everything was measured to excellent precision! I would highly recommend their service again!"

"Very pleased with our unit. Zornes was very professional and did the job in a timely manner. Nice job!!"

"The installers and the customer service department were both great"

"Chris, the owner, was very knowledgeable about the type of furnace we needed, as well as could afford. He knew how big it should be for the size of the house. We have been using it this winter and even in the coldest period, it kept the temperature perfect. Chris did the install in minimal time and with professionalism. He even put in a flap, so that if we wanted to use our wood furnace it would close off the gas furnace flu, so the electronics would not overheat. We were very comfortable with him in our home."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"From the first meeting to the installation Jeremy was very professional and did an amazing job. We were very pleased with the services. Would recommend his service to anyone that is needing work done."

"Highly qualified installer & would use this company again."

"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"

"I decided not to do my furnace at that time.
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