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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"Tomas and Antonio were punctual, professional, and skilled. They arrived on time, verified what I was looking to have done. Thoughtfully, when they could not get edging that matched what I had already, Tomas checked if I wanted to match both sides or have a difference. He anticipated I wanted matching. While Tomas went to get supplies, Antonio helped me with a small project (20 mins for him) I could not do myself. They cleaned up very well after their work. I will use JW again, for sure."

"My wife and I just had an appointment with Armon, and it was a fantastic experience! He was not only extremely helpful and knowledgeable but also made the entire process easy and stress-free for my wife and me. From the initial meeting through to signing the contract, Armon demonstrated an understanding of what we were looking to get done (Roof and Doors). He explained to us that the company does a "full replacement" install (no shortcuts or poor repairs) to ensure they never have to come back out due to issues. He offered valuable insights that helped us make informed decisions. His professionalism and friendly demeanor made us feel comfortable discussing concerns. Overall, working with Armon was a pleasure, and we expect to be thrilled with the results of the work once it's completed! We recommend him to anyone in need of exterior remodeling services."

"Step 1 for my project was replacing the original soffits, trim and gutters. My house is much better now that those things have been replaced. Step 2 will be having them replace my original siding. I like their products and ability to communicate through the multi step process."

"Contractor quoted my wife one price to replace some rotted wood and he charged me a higher price. He said he replaced 16 feet of wood ,but I saw him only replace wood on the top and NOT the top and side as he told me. He was also supposed to add flashing under the garage entry door as per the quote and did NOT add."

xterior Medics is a premier home remodeling company, specializing in exterior replacement and repairs for both commercial and residential properties. When it comes to service and execution, we are unmatched. We've earned the Angie's List Super Service Award for 8 consecutive years, and are among just 2% of contractors nationwide to earn the GAF Master Elite status. Our team handles every project with utmost care and a laser-focused attention to detail. We consider every home we touch to be a reflection of our high standards, and treat every homeowner like a beloved member of our own family. Bonded and well insured. Licensed in DC, Maryland and Virginia.

"First, i advise potential customers to read as much background information as you can so you understand basic options and know the questions to ask the contractor. That helps the process of deciding what needs to be done. Having said that. Chris Wallace  clearly explained options, with pros and cons of each choice. He did a thorough check of the roof and the damaged fascia etc. before making recommendations. He recommends only the work that needs to be done, and will not push unneeded or unwanted extras. For example, he proposed adding gutter guards but when I explained I didn't want them, he dropped them from his proposal.
I found Chris and his crew to be efficient and hard-working giving much attention to detail, and they cleaned up and removed all debris from the project. I was pleased with every phase of the project, and would definitely hire them again if the need arises.
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"William MacKay Roofing is a family business.  I purchased a package from this company to have my roof inspected since more than 20 years have passed since it had been replaced.  The MacKays arrived promptly as stated when we made the appointment. The employees were very professional, my roof was inspected, and I was shown pictures of my roof with an explanation of the its condition.  Since my roof did not need to be replaced, I advised Mr. MacKay that I would call him to replace my roof when that time came.  I was very satisfied with the services provided by this company and would definitely use them again because of the excellent services that I received with this inspection.
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"My roof was leaking due to the storms, and ended up needing to be replaced. It went very smoothly. I was able to work with Darren to get an estimate and quickly replace the roof before the next storm came through, even though I was not in the DC area at the time."

"This company was great to work with! They are professional and offer outstanding deals for projects big and small. They gave us new siding to our two condo buildings, installing it within a few days once the supplies arrived. After that, we had a new sliding patio door installed. Gary was easy to reach and made these two projects go smoothly. I definitely recommend them!"