Get matched with top vinyl liner for swimming pool replacement pros in Old Hickory, TN

It can be a daunting task looking for not only the right contractor for your job but also the right contractor for you. We completely understand what you're going through. We know every customer has different desires, different needs and different schedules. We're not only here to turn your ideas into reality but to make it a memorable experience every step of the way. Call us right now, no matter where you are in the planning process.

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We hired Riverwood Pools to do an in-ground pool and deck renovation and upgrade in the late summer of 2014. After contracting with the company and work had begun, we were informed by the owner, Ted Wyler, that renovations are not as money-making for him as new builds, therefore we were basically a second-rate customer. Along the way there were other small issues (normal with construction and renovations). For the new pool, we utilized some options he did not typically use, but still suggested and sold to us. A few of which created major issues have taken many months to resolve, and one that is still not resolved:
1) He installed blue steps (instead of the typical white), but a chemical used on the concrete coping forms damaged/bleached them which resulted in visible "drips." To fix, he drained the pool to the bottom step and re-filled the pool multiple times while he attempted to resolve with various chemicals and sanding. The marks are still faintly visible. 

2) We converted the pool to saltwater, but he did not install the salt cell unit we requested. He also suggested and sold us a ladder and railing that were not rated for use in salt-water. As soon as they were placed in the water it voided the warranty. By mid-June almost all the finish had flaked off the ladder. We contacted him for a replacement as soon as the first flake came off (early Summer 2015) and have been given excuse after excuse since. 

The last we spoke with him was Spring of this year (when we happened to run into him at lunch in Gallatin). He mentioned getting out of the business, complaining about complications, and gave us the excuse that he needs to get paid on another job in order to pay for and deliver our new railings. He told us he ordered them and they are sitting in the warehouse (which we do not believe). He has yet to return any of our recent attempts to contact him. We have been more than patient with this company and are pursuing dispute resolution. 

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"I considered both fiberglass and gunnite pools.  I could not get the pool size I wanted with an automatic cover in the fiberglass so decided to go with gunnite.  After interviewing 3 companies, I went with Castlerock based on both price and the company representative, Bill Belser.  Bill was helpful, not only during the installation process but also afterwards.  This was my first pool experience and Bill was very responsive to my questions and most often, came out to walk me through various processes in pool maintenance.   I am enjoying the pool immensely and have had no problems with it. I would recommend Castlerock without reservations. 
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"High-Way Construction Services LLC offers comprehensive home improvement solutions. Our expert team provides top-notch handyman services, professional painting, skilled carpentry, and stunning kitchen and bathroom remodels. We also offer reliable cleaning services to keep your home sparkling. Trust us to transform your space with quality, efficiency, and exceptional customer service.

"They did a great job; however, the pool liner which I picked out was not ordered. The liner had to be installed at a certain time so we had to settle for something they had in stock. Other than that, they did a great job. They were here on time and the pool looks great."

"Very customer service oriented. Quick response during a busy season. I have found my new pool company. Very fair price. They way out perform their overpriced local competitor."

"Dewy and his team are excellent. Highly knowledgeable about Pool service and function. He and his team are highly responsive and they make sure things are taken care of. I have called upon Dewy many times over the past two years. I will continue to use him for my pool needs He’s the The best pool service person I have had in the past 20 years"

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"Mike was subcontracted from a local major pool company, but we wish we could have used him directly! He was the only person to consistently show up, return calls, and complete the work. He dug the pool, excavated the yard, removed and replaced a retaining wall with lights, and much more. His work is amazing , and his prices are very reasonable! We would definitely use Mike’s services again!"

"I have never had a above ground pool. The pool is salt. They explained everything about it also closed. They also got a new cover at a very good price."