
Serving Oro Valley, AZ and surrounding areas
In business since 2003
Credit card accepted
"Initial contact with Acra was in mid November and went relatively smoothly. My wife and I made our wants known and received a ball park estimate of the cost. We left a down payment of approximately half the cost for the project as it was needed to start purchasing supplies. This is normal and was expected.
Project start date was set for the end of the first week in January to allow for holidays to pass without rushing any of the subcontractors. The only problem we encountered is that Acra wanted to rush the tear out before any of the actual installation was really ready. This made it difficult on my wife and I as we intended to live in the house while the work proceeded. Consequently we were without any sinks in the house except for the deep sink in the garage for a period of three days. I believe that the work could have been staggered or compressed so as to prevent this lag time.
There were six sub contractors involved besides Acra's own tear out and touch up technicians. All of the subcontractors and the Acra technicians performed admirably. We were very satisfied with their work. This involved the following:
- Electrical: Addition of electrical outlet, changing and addition of lighting fixtures and switching for same.
- Plumbing: Changing of water heater and addition of hot water recirculating system, Installation of four sinks in the two bathrooms and kitchen, installation of new toilets and new faucets and fixtures in same.
- Granite suppliers: Providing three acceptable slabs of 3 cm Creama de Bordeau Brazilian Granite.
- Granite fabricators: Measuring, cutting, polishing and installation of counters in kitchen and two bathrooms.
- Tile installers: Install back splash in kitchen.
- Mirror fabricators: Installation of three custom mirrors in the two bathrooms.
Of all these the only problems we ran into is with the materials supplied by the buyers at Acra as follows.
- One of the bathroom sinks initially ordered was broken and not noticed until the day it had to be delivered tothe granite fabricators. This could have caused a major delay but Acra owned up and replaced with better sinks purchased in Tucson.
- The wire baskets ordered for the kitchen sink were ordered in the wrong size. This did not cause a delay in the work but is inconvenient for us as the sinks are not protected from scratches while the new baskets arrive.
Considering the magnitude of the project, these delays were relatively miner and cause no real additional inconvenience.
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