Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in Pine Grove, PA

"Basement waterproofed correctly efficiently and quickly outstanding customer service Josh did great communicating throughout the entire process and left no question unanswered"

"This team was great. Tim did the initial site visit and explained everything in detail while drawing a diagram of the work to be completed. Crew was on time, friendly, professional and started work right away. Only about one third of basement needed waterproofing. If future conditions require additional areas to be waterproofed, I will definitely call Highlander."

"Excellent job repairing a crack in our poured concrete basement wall. Had to dig down to the bottom of the foundation, seal the crack, and back fill the hole - clean up was so good you didn't know work was even done. Very satisfied with the initial estimator, the job foreman, and the crew. The price was competitive with other estimates we received. Would recommend this company."

"Installed waterproofing system for our basement. Professional, timely and easy to work with. The system is working very well."

"Seamless experience from start to finish. Todd was super knowledgeable and through on the consult/ sales end. The install team made quick work of the project. Their work was top notch and my basement is now completely dry. I would recommend their services to anyone with basement or foundation issues."

"Work done. 2 weeks later, Hurricane Ida. Basement dry"

"American Waterproofers provided excellent work and were very fair and accommodating. It has rained several times since the work was done and the basement has been bone dry. I highly recommend this company for all your waterproofing needs."

"I decided to work with this company because out of the 4 companies I asked, this one was the only one which told me something about my basement that the others didn't notice. Also they helped me financed the rest of the money and their work is warranty for life. I went down there to see the job after two storms and there's no water leakage or infiltration from the walls."

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"Our experience with Cottrell basement waterproofing was very positive. We obtain quotes from three different companies & and although Cotrell was not the least expensive, the pump system that they use is unique from the other two companies we quoted against. Denny Cottrell, the owner, was very informative and insightful. In addition to the installation of a drainage system for basement, Denny also discussed with us to the benefits of the EZ breathe system which we also purchased to complement the air quality and prevent humidity in the basement. His crew finished the job earlier than anticipated, in only two days, and also offered a cleaning service which was not discussed prior tto contract . We would highly recommend Cottrell basement waterproofing!
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