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"Johnny and Mark were amazing and extremely knowledgeable. Johnny saved our barn and rescued the project after it had been destroyed by a prior incompetent hire. We are so thankful for his kindness and skills. Hands down we would use him again. Highly recommend to keep your property safe and well kept."

""I would highly recommend! They said they would be there at a certain time, and they were there right on time if not early. It wasn't a long, drawn out process. It looks amazing! It's a really good investment!""

"I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion. youtube.com/watch?v=8bHk… Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. givesendgo.com/GFQM In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision."

"We had empire today install our flooring on our first floor of our house in 2021. The experience started off great with a very quick installation, finished in about half a day and it looked great. After that, it just all went downhill. Within a year, they had to send somebody out to repair a spot of our flooring between our dining room and kitchen that was peeling off at the joints. They also put a threshold which caused our continuous flooring to then have a separation near the spot that it was peeling at. We were told that this threshold would help prevent the problem that we had. About two years later, our floor is peeling and buckling in the same exact spot that they fixed before. It is also buckling throughout various spots on our first floor. I called Empire today customer service to see if they would fix the issue since it had already been addressed before. After several phone calls, I was told I had to pay $150 in order to have somebody come out and inspect it because it wasn’t within the one-year installation warranty, even though they had already fixed the issue before and the same thing has occurred. After arguing about having to pay to fix the issue, I was told that if somebody came out and it was determined it was a manufacturer warranty, I will get my $150 back. We had somebody come out on January 14 saying that it was a manufacturer recommendation that they did not have to put a moisture barrier under the floor we got. About two years after they installed our floor, the manufacturer apparently now says a moisture barrier is required for our floor. After not hearing anything back for a week, I had called two times asking to figure out what was going on. I was told that it could take about two weeks for them to determine something, and somebody would call me back by a specific date, in which they did not. I have waited two weeks, and then I called again asking if there was any information. I finally got in touch with the person assigned to our case and this person told me it could take 6 to 8 weeks to figure out something. Then sometime in February, we had to have another supervisor come out and inspect the floor just for them to take pictures of the affected areas and say the same thing that the first person said. I waited about another week, and then called asking if there was an update. Kept getting told that someone will be in contact with me by a specific date. On March 3 the person assigned to the case finally reached out and said that they haven’t heard anything and they will let us know when they do. we are now 2 1/2 months after the first inspection and empire today still does not know anything from the manufacturer and keeps telling me that they will let me know when they hear something. I do not understand how you have two inspectors say the floors were installed incorrectly and the manufacturer of the floor that we have, now recommends a moisture barrier and nobody can provide me with anything from the manufacturer. With us having these floors for about 4 years, having this issue fixed before and it reoccurring about 2 years later, I feel like the quality and the customer service is absolutely awful. The person assigned to our case, Sharon, also never answers her phone, and whenever you call customer service, they can’t even get her to answer the phone. You can never speak to a manager through customer service, and I have been told countless times that I can request a manager to call me but, most of the time they don’t. I would never recommend anybody have empire flooring install floors at their house. We bought luxury vinyl plank flooring from lumber liquidators for our previous house and that quality was far better than the junk Empire Today provides. I also installed it myself and had no issues with it. That was my first time ever doing flooring."