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"The receptionist answered my call, checked the schedule, and responded promptly that they could come out in the afternoon. So, I called at noon and within minutes had an appointment between 1 and 5 scheduled! Prompt service in my area is, well, lacking so this was a great relief! When the gentlemen arrived, they were both very professional, thorough, courteous and explained what they were doing and why along the way. Once they confirmed the house setup was OK, I asked if they would install a shutoff on my barn line that I suspected to be the culprit of the low flow. Without hesitation, they went out into my pasture, helped cutoff and drain all wells and lines and installed a shutoff for the suspect line. Then, they stayed until everything returned to what I considered normal. It was really great to work with someone that didn't criticize the sometimes sub-optimal plumbing arrangements one finds on a 1940s farm. Overall, this was a very, very good and appreciated experience. Prompt, knowledgeable service and no criticism over the sometimes sub-optimal plumbing of a do-it-yourself 1940s farm ... wonderful! I will definitely call FixIt Plumbing again and first for all of my needs going forward! ==== This is why I marked price a B. I feel that if the details (I'm home all day and please text when on your way) had made it to the repairmen, my two hour service call would not have extended into off hours resulting in my being charged for 1 hour overtime for 2 people. However this will not stop me from using FixIt Plumbing again; I will just remind the receptionist of my experience and ask that she make a special effort to get the message to the people dispatched to do the work. Still, I cannot emphasize enough how refreshing it was to be able to pick up the phone and get help the same day! ==== I called at noon asking for someone to come out. The receptionist checked and called back immediately saying someone would come out between 1 and 5. I was thrilled and said I'd be home all day and live right up the street from the property so just have the guys send me a text when on their way. Unfortunately, the message that I was home and to send a text didn't make it to the repair people and I was on a conference call (all day thing which is why I requested a text) and I missed their 2:20 call. When I got off my call at 3:43, I called and was told they didn't get the details and didn't want to waste a trip without knowing someone was home but they'd be out when they finished with the job they'd been dispatched to. They also offered to come first thing the next morning but I could not be out of work another day. I have to emphasize again, that I REALLY appreciate the service and will definately call FixIt Plumbling again in the future."

"Building a house, we dealt with a lot of contractors. Most of these businesses had horrible customer service, but not Pipeworx! Weston was the best contractor we hired, and we will be lifetime customers. He was very reasonably priced, provided us with written quotes that he stuck to, and did everything we asked (even if we only asked once). He always kept in touch throughout our project as he was waiting for the time where he could complete the installation of our well pump/pressure tank and installing water and electric lines to our new house. I cannot say enough how happy we are with Pipeworx. I will always call them first for any plumbing related issues."

"Chris came early and left quickly. He took me through each step of my repairs and kept me informed of everything he and Mike did. I was quite satisfied with the work. I used to have some apprehension about calling in a plumber but I now feel confident in Blanton's and their workers. They stand by their work and promised if anything went wrong, they would return and repair free of charge. That's what I call customer service!"

"Excellent. Ray Carson made a quick job of diagnosing the cause, ordering and installing replacement parts under warranty."

"We were serviced by Michael and I was very pleased. He cleaned up very well after the service. The problem was located and so far we had just a temporary fix. We need to have a sewer line replaced."

"I called the Cape Fear Air Conditioning & Heating's Fayetteville location last Thursday and the person who answered the phone and scheduled the appointment was nice, and thankfully was able to get a technician scheduled to come out the next afternoon. The technician, Jeff, arrived on time, was professional, and was very nice. The technician was A+ and I would highly recommend Cape Fear A/C & Heating. I would definitely call them for future services needed and I appreciate the great customer service. Thank you! :)"

"They completed the task. No leaking in the 2 areas. They only sealed the pipe when I asked for a replacement and they didn't restore the drywall that was cut. But the problem was solved"

"They showed up on time and fixed my drain. They also used a camera to check the line and verify the clog wasn’t caused by an issue with my pipes. They were professional, knowledgeable and fairly priced. I would use them again and strongly recommend!"

"My plumber was excellent. The customer service reps didn't seem to know plumbing."

Benjamin Franklin Plumbing is your trusted local plumber serving Durham, Chapel Hill, Hillsborough, Pittsboro, Mebane, and surrounding areas in NC. We provide expert residential and commercial plumbing services, including sewer repair, drain cleaning, water heater installation, and comprehensive leak detection and repairs. Our certified technicians are known for punctual service, upfront pricing, and high-quality workmanship. Whether it’s routine maintenance or an emergency repair, we deliver fast, reliable solutions with a commitment to your satisfaction. Count on us for dependable plumbing services that stand the test of time.