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"Great work "

"project went smoothly"

"Very quick and great value"

"Could not ask for a better contractor! Always answered calls, was on-time, and completed the work in a timely and professional manner. His estimate beat all others and made this once in a lifetime, expensive, unplesant task, much easier! He has his own superior equipment and worked flawlessly with the inspector. He went above and beyond when encountering unseen issues! I couldn't have imagined this level of professionalism from any contractor in the way he executed the task and left the site spotless! Get your estimates and then call and hire the best, Mitch Alexander and his crew!"

"Jeremy was super fast, perfection and thorough. He came out and really saved us on a Saturday. "

"I left a terrible review here yesterday after my experience with a Bassett HVAC technician that told me he didn't know the issue & would send a plumber from 3-5 that same day, but I was 'ghosted' by the company instead. However, the plumbers came today & not only found & fixed the issue, but fixed my garbage disposal & found the cause of a leak under my sink - all for no charge due to my experience yesterday. The issues turned out to be very minor all the way around, but I am so appreciative that they were all fixed & the kindness shown to me I don't agree with them telling me someone would be here yesterday, then not contacting me until today, but I should have been more patient before leaving a review yesterday; that is on me. I am so very pleased with my second experience with Bassett (plumbing.) & would definitely recommend Jim & Jon - thank you, gentlemen! Please disregard my first review. "

"They were pretty good."

"We recently had Travis from 1800 Plumber of North Indianapolis install a new sump pump, and we couldn't be happier with the service. Their plumber was knowledgeable, courteous, and clearly experienced. They took the time to explain the different options available and answered all our questions thoroughly. The installation was done meticulously, and they ensured everything was working perfectly before leaving. We felt confident in their expertise and would definitely call them again for any future plumbing needs."

"Sat at 6AM my well sprung a leak and a gusher was shooting out of the ground. I call CJ at ^AM and the owner Josh answered (wow!). He said his excavation crew couldn't come come until Monday. I had weekend guests and wasn't too keen on going all weekend with no water in the house. Joosh asked me a couple questions. Do have a basement (yes I did) and is there a window in the basement (yes there is). From that he offered to send a crew to hook up a temp water supply to the house to get us trough the weekend. about 10AM on Sat two CJ repair guys showed up and hooked a bypass line from the well head through the basement window and tapped onto the main water supply line in the basement. What a life savor idea and our weekend went WELL ( no pun intended). Then on Monday morning the excavator crew shows up at 10AM and by 1PM the leak in the well pipe in the ground is fixed. I guess the u Bolt holding the pitless adapter to the casing rusted and broke, thus the water was pushing out as the pitless seal was now loose. The CJ crew explained all of this and kept me informed. My experience with Josh and his crews at CJ was top notch all the way! Thanks Josh for answering your phone on Saturday at 6AM repairs"

"This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.

But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? 

Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000.

But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? 

I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable. 

 I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee. 

I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Look elsewhere."