Serving Pointe-a-la-hache, LA and surrounding areas
"Terrible. I paid a 50% deposit to grade, install drainage, and then put in a new patio, play-area, and turf putting green at my home. They were very responsive and eager when trying to get the business, and over-communicated and offered a discount on services because they were “trying to fill a hole in their schedule”. After paying a 50% deposit, it was verbally agreed that work would start the following week, but then they said they could not get materials. There were intermittent text communications through the following month, with Riverbank (Riverbend) repeatedly committing to new start-dates which were then missed and rescheduled for later. When we scheduled phone calls to discuss specific project timelines and parameters, Riverbank blew off the meetings. I have given them multiple opportunities to commit to start-dates and complete the project, and yet they have failed to show up and do any work, or even respond to voicemails and texts in a remotely professional manner. They have held my deposit for 2+ months now, have not done ANY work and have missed all agreed-upon deadlines and commitments to communicate. I have filed a complaint with the BBB and am currently taking steps to retrieve my deposit back. Will update this review if things are resolved."






