Get matched with top central a/c installers in Ponderosa, NM

"I ordered the gas valve and had it installed. It was done in 2 hours and had my furnace working again. They were very reasonable priced and were punctual. I was impressed with the professional and service friendly attitude that was given to me."

"From the moment I called to get an estimate, I was treated with courtesy and professionalism. Joshua Miller came out to inspect the old unit and promptly gave me a written quote. The quote was lower than one I had received from another plumbing company for a 14 seer unit. Darion and Erik who did the installation were prompt, very professional and courteous, explaining everything they did, showing me photos, etc. They went the extra mile to make the unit look nice from the street. When having the unit inspected by the city of Rio Rancho, the inspector told me they had done a superb job, one of the best he had seen. I highly recommend this company and will be using them for some plumbing issues in the future."

"Title: Exceptional, trustworthy plumbing — highly recommended Galactic Mechanical & Plumbing exceeded every expectation. After a frustrating runaround with other companies, Jordan drove up from Albuquerque to Santa Fe, waived the trip charge, and quickly diagnosed that I only needed a faucet fixture (not a full sink). He went to Home Depot, installed the new fixture, fixed a few other small issues, and left everything working — all billed fairly for one hour of labor. Jordan was professional, efficient, and honest; Megan in the office was courteous and helpful. As a longtime local with two homes, I’m already planning to use Galactic as my go-to plumber. Highly recommend them for reliable, respectful, and skilled service. Thank you, Jordan."

"The technicians were prompt and finished the installation in a day. The A/C works flawlessly. We love it."

"The crew that worked on this remodel, led by Alejandro, were prompt in arriving, patient with our questions, and very responsive to our requests. They were very skilled and thorough, and completely changed our home for the better. I highly recommend this company, since it provides full services, such that plumbing and electrical are available from within the organization, as opposed to waiting for subcontractors to respond."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's custom needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"We got them through another company. It's part of a contract; they come twice and then after that, it's up to us to call someone to replace the filters and all that. The first two are free after the installation so there was no charge for that one. He put in a refrigerator. We had a swamp cooler; we put in the refrigerator. That was all they did. They did a very good job. On the price, it probably was a good deal at the time. They were here, they were very prompt."

"They went above and beyond to help me solve some unrelated issues and install was top notch"

"No complaints. Samson installed sink and faucet for a reasonable prices."