Get matched with top spray foam insulation pros in Prattsburgh, NY

"Excellent experience from first contact through job completion."

TST Spray Foam is the premier insulation company serving Steuben County and surrounding areas for the last 2 years. Our #1 goal as a company is having complete customer satisfaction and there is no job that is too big or too small. We offer both residential and commercial - If you want the job done right, call Dustin today!

"Did a pretty good job insulating, could work on cleaning up a lot better."

Did you know that Orkin does Insulation? Our more than 100 years of pest control experience began in 1901 by then fourteen-year-old Otto Orkin. In that , we've become a leader Pest Control as well as an expert Home Insulation. Orkin - We can help energize your home. \n\n

"Mark was very professional and gave a complete explanation of the estimate and work involved. while only one man showed up on the date scheduled for insulation, he completed the exterior walls foam insulation work including the interior basement rim in the day as promised and was very courteous and thorough. I have noticed quite an improvement in the warmth of my home and especially since we have had 2 very cold weeks since Christmas. negative degrees! I am very pleased with the company and the work."

"Aster evaluated the system and assisted us in determining the boiler/ water system best for us. Work was done over 3 days, everything was neat. Workers were very courteous."

"

This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

"

"Scott arrived punctually for our first meeting and thoughtfully and thoroughly analyzed our problem (mold on peak of cathedral ceiling).  He listened carefully to our thoughts and explained his analysis clearly and completely.  He provided us with examples of similar situations he had addressed, successfully, in the past. He also showed us photos of his previous work. He spent over an hour with us, answering all questions and outlining his processes.  

After we agreed to have him do the job, he provided an extensive written contract for the work.  Our lawyer reviewed the contract and made several suggestions.  Scott quickly adjusted the contract to address our lawyer's concerns.  He scheduled the work promptly and it was completed in the agreed upon time frame.  We asked for the new electrical circuit to be labelled, and Scott took care of this without additional reminders, although I don't believe this was part of his usual service. There were no add ons to the bill.

After the work, Scott responded to questions and promised referrals to mold remediation services if required.  We've called him several times with questions, and he has always responded promptly with useful answers.

We have been totally satisfied with Scott Knapp and Rfactor from start to finish and would recommend him enthusiastically and without reservation to anyone with a similar problem."

"William responded immediately to my call and did an excellent job. I had a moisture issue with a major condensation issue in my attic that was poorly insulated and when William completed the job my major condensation problem was fixed. William was very professional and just a "good hearted human ". I will recommend William to my friends and family and would use him again in a heart beat!! Thank you William you are truly the best!! God bless"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.