Get matched with top basement remodelers in Prince George, VA

"Time management was poor at best. Crews running too many jobs at the same time. My bathroom remodel took over 8 months to finish after a 90 day projection. ATTENTION TO DETAIL WAS VERY VERY BAD!!! Flooring was not laid smoothly (tile). Multiple holes cut in new sheet rock to hang light fixtures.. Apparently Troy can't use a tape measure properly. He was the supervisor that got fired. 1 of the workers was smoking weed in my house (we don't smoke anything inside). Neil the owner cannot be trusted to tell you the truth. Very dishonest people, company. BUYER BEWARE!!!!"

"Carl with Dragon Plumbing & Contracting is knowledgeable, professional & trustworthy! He was able to quickly diagnose and repair the plumbing issues in my home! He is the very best!! "

"contractor came out to measure and submitted the contract with measurements, privacy glass, and all jucuzzi products. when they came to install we told them that the measurements were wrong cause the shower base was not as big as we discussed, when the doors were put together we told them that wasnt what we discussed either, then the shower head that we ordered was not in the box so they had to get the shower head. we were told when asking questions that we signed the contract and were stuck. we paid 18k for a shower that isnt the size we asked for, nor the right doors, and we have an AMERICAN STANDARD shower head instead of all jacuzzi. customer service is at about a 10%."

"We had 2 bathrooms redone and are very happy with the final product! Our team, lead by Tate, was very professional and responded to errors and changes very graciously and promptly. The downstairs bathroom was made with a zero entry floor and I had them put a track system on the ceiling for a curtain since the space was small and I didn't want any glass. I have elderly parents and needed ease of use in the space. They stripped it down to the studs and put waterproofing on the entire floor, dropped the shower floor down to the joists and poured a custom shower pan. No curbs to trip on. In the Master, they removed my old huge jacuzzi tub, stall shower and block window, removed the wall and expanded my linen closet. Took out my old vanity and toilet and had a custom vanity built with A quartz countertop that we went and picked out at Stone. There were a few bumps here and there but the team met each challenge with a positive attitude and made sure I was satisfied with every step along the way. We are very happy with both bathrooms and will hire them again to do another bathroom in 2026."

"Excellent work. He gave us everything we needed. I would recommend him to anyone."

"I was the installer but the material is great and can be installed in a day or two. Thanks for the product.."

"Great. From the beginning, Christian has been patient, and communicates well. He answered all of my questions before and made sure I understood everything. He listened to what my needs and wants were.Overall great guy."

"Kilby Residential did a great job with a renovation project at our office. James Kilby was very professional and courteous to work with, as was his entire team. Communication and updates were excellent. The work was completed with care and minimal disruption to our other work spaces. We are very pleased with the results!"

"I purchased 11 windows from fairway on 6/27 with a 4-8 week timeframe. They said it may run up to 9-12 weeks due to supply delays and that was fine with me. After 3 months I contacted them and was told they aren’t in with no estimated arrival date. I continued to call and sometimes I was able to get through to the receptionist who was always in her car and didn’t have any additional information to provide. She would always say that Gary would get in contact with me but out of all the calls I made, I was only able to speak to him once. I continued calling and by late October they finally said 5 were in and agreed to install them which was done on 10/31 and said they would discount me $150.. They did not notify me that they were coming to install on that day and left the door to my unit open but at least half were done so I was somewhat relieved!! I proceeded to call until late December and they continued to say no windows. At this point, I asked to cancel them because I was looking at selling and since over 6 months had passed I no longer had need for them. They said this wasn’t an option and that it would have to be canceled through the manufacturer. I asked for that number but they wouldn’t provide it and said she would have to call to check. No update was ever given. Now we are at mid March, a full 9 months since ordering and I have given up on receiving the windows. They required half a deposit upfront which was 2001.58. The windows that I did not receive were going to require more work removing the steel so they were more expensive than the 5 I did get. So in short, over the last 9 months, I ended up receiving half my order and paid $2000 of the $4000 bill but only received $1375 worth of my order. I feel liked I was scammed out of my money for services that were never going to be provided and I just want a return of my deposit that was taken from me. Now after seeing how many others are in the reviews experiencing the same thing I filed a complaint with BBB and my credit card company."