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"I am writing to formally lodge a complaint against Dynamic Comfort LLC, A/C & Heating, regarding their unprofessional conduct, failure to honor warranty agreements, and delay in issuing a promised refund. On April 28, 2023, I purchased a 10-year warranty for $2,660. However, the company initially claimed I only had a 1-year warranty that had expired. After providing them with a picture of my contract, they acknowledged their error and agreed to add an additional year of service due to their failure to provide service during the first year. Dynamic Comfort finally came to service my units on June 22, 2024, after missing the scheduled appointment on June 7, 2024. At that time, they confirmed that both units were running efficiently. On September 16, 2024, I contacted the company because one of my units was not working. Their technician, Zack, evaluated the unit and quoted $3,500 for a new compressor with a 5-year warranty or $16,000 for a new unit (discounted from $20,000). He also mentioned that prices would increase by 40% next year. After negotiating, Zack initially agreed to apply the warranty cost towards the new unit. However, upon returning later that evening, he stated the warranty discount could not be honored, and the price would remain $16,000. Dissatisfied, I sought a second opinion from Ultra Air, who evaluated my unit and found it in excellent condition, requiring only a breaker replacement. I replaced the breaker for a few hundred dollars, and the unit has been running perfectly since then. I contacted Paul at Dynamic Comfort, explaining my loss of trust in their company and requesting a full refund of my warranty. Megan in the office assured me on September 20th that a refund check would be issued. On October 16, 2024, I received a check for only $620, accompanied by an invoice deducting $1,641 for service performed on April 23, 2023, which is inconsistent with the invoice I received. After calling Megan to address the discrepancy, she agreed and promised a corrected refund. As of November 6, 2024, no additional check has been received. On November 19th and 21st, I texted Paul for updates, but I have received no response. Dynamic Comfort LLCâ s actions demonstrate a lack of accountability, misrepresentation of services, and poor customer service. If I could give zero stars, I would. This company is not to be trusted!"

"Everyone of the guys were respectful, knowledgeable and patient. Hard workers. "

"This company's owner was professional worked with my needs and did not pressured me. Levi ( owner) also provided excellent package of service and warranties. His team was professional and courtesy, they communicated with me through the installation process and educated me of what I need to do. The entire hvac system was replaced in one day. They cleaned up and removed 20 yr old system and trash. I highly recommend this company. "

"Sean not only did the job quickly, efficiently, and correctly, as hoped, he was wonderful to have around! Nice, very professional guy and that’s not something that happens every day. L & M Home Comfort has great customer service. From the first phone call to schedule the appointment, to the completion of replacing the old burned out furnace board which is now working again and heating the house! Don’t waste your time calling a local plumber do yourself a favor and call L & M Water Heaters, Tucson Arizona 520-245-6209. We couldn’t ask for more! Thanks Sean!"

"I have had Serranos heating and cooling at my house multiple times from central ac work to gas heat with everything from service to repair. The owner and employees are very courteous, informative and well put together. I always know more about my systems when they leave and their pricing is always very fair even though I am pretty far out. I would highly suggest using these guys and when I am ready for a new system install you better believe I am going to be giving them a call! 10/10 service. These guys are the real deal!"

"As far as I know they dof hood. I have hest"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

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"From start to finish my experience with Supreme Comfort was great! They made sure to explain everything that was needed to get my system up and running and gave me tips on how to keep up with it. From a person with little HVAC knowledge this is very appreciated. The tech was very professional, personable and nice. I will be referring Supreme Confort to all my family and friends!"