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"Worked with Greenwood Heating and Air on a furnace replacement and only have excellent things to say about the company and team. Customer service, pricing, timeliness, thoroughness, and friendliness were top notch. Contacted them initially for an inspection of our 28-year old furnace. The technician Frej was prompt, thorough, and courteous, explaining in detail the issues we might face with this still working but old units. Based on the findings we reached out for a quote on a system replacement. Lori took diligent care in listening to our concerns and hopes for a new system, recommending systems that might work for our household. She was always available for follow-up questions, providing answers that really helped us decide on getting a new system (Trane XC80 furnace with air scrubber) via Greenwood H+A. Prices were fair, on par with expectations and quotes from other businesses. On the day of the install, the team at Greenwood H+A, including Jake, Jordan, and Jason were very flexible, coordinating with the roofing company we had hired to take down our chimney and replace with a vent, to get the project moving on time. They were all very communicative, which we appreciated, and gave us regular updates on the progress. They finished what seemed like a big job within the day, despite the install occurring in our cramped crawl space. Our house is now toasty warm again with a great new furnace and all the bells and whistles. Would definitely recommend them for similar job, including for custom requirements as was our case with the roof. Thanks!"

"Ranger did a great job. The estimators were friendly and thorough, the installers and team we encountered were all respectful and hard working. There was a problem with the electronics in the thermostat from the factory, they worked late and had to bring a new thermostat the next day, but the new one works perfectly. We will hire again for any other HVAC needs. We chose a higher quality AC unit and are glad we went with a quieter model, the unit is so quiet in the backyard."

"We were looking for whole home air-conditioning before the summer hit. I got 5-6 different quotes including from Costco and Lowes. Most everyone gave a big price difference between A/C unit and Heat pump; while Evergreen gave pretty close estimates and their quote was lower than just the A/C quotes from most others. It was a no brainer to go with them. 
Installation was a breeze, on schedule, and performed to full satisfaction.
Highly recommend them and would definitely use them again!!
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"At every oil change they do a complete check of the vehicle and let me know about immediate and possible future issues with the vehicle. Unlike the oil change chain outlets their analysis is honest. They keep the whole place clean, the service bays included, At times when I have called or stopped in with immediate problem they either do the work at that time or find a time to work me in that or the next day.
My experience with them has been so good that my next car will be a Toyota so I can continue have them work on my cars. They also work on Volvo, BMW and Audi, but I don't want one of those.
Two things that would make it nicer.
1. Coffee for customers
2. Either a courtesy vehicle or ability to provide ride to and from when work to be performed will exceed couple of hours. 
 
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"Received a text message from the company with a picture of the technician who would be doing the services. Took the time to explain what was done and answered any questions."

"Oh my goodness. First, they arrived with the wrong units. The installers had no idea. Further, the installers did not know how to install or operate the units (they were, granted, brand new residential units) which resulted in unintended damage to my ceiling which had to be repaired separately. Rather than taking 1-1/2 days for total installation, it took almost six full days over the course of three months - outdoor unit and wall unit alone took two days; after waiting several weeks for the correct indoor ceiling units they took another two days to install; waited a couple of weeks for the wifi parts which took another day; then part of another day to replace the unit that didn't work properly. The BF office, "controller" and installers did not communicate with each other or if they did they miscommunicated which resulted in more of my time and unnecessary frustration. I am happy with my Mitsubishi units now but I thank Mitsubishi, not Blue Flame."

"Referred to G&S through COSTCO. After some confusion by the new sales rep over just what needed to be done and what the cost would be, we got it ironed out and accepted their bid. Their inspector visited a few days in advance of the installation to determine what the installers would need to bring. The installers arrived on schedule and removed our old unit, installed a new Lennox unit, modified the indoor air handler and replaced the thermostat. Then they thoroughly tested everything and patiently explained how everything worked, including how to work the new thermostat. Cleaned up everything before leaving. Great job. COSTCO provides a gift card for 10% of the price of the unit, excluding tax."

"We'd used them four years ago to replace our windows. They were about 40% the cost of Renewal By Andersen for the same Andersen windows, were professional and courteous throughout the process, and we haven't had a single problem since. So when we wanted to put in a heat pump system for efficient heating and cooling they were high on our list. We got four bids, and once again they were the least expensive, in this case by a 30% margin. They explained our options well, came up with some creative solutions (we're an old house with old vent-work which they bypassed for the ductless pumps but used for a top quality air filter), and did the job quickly and efficiently. They've checked back a couple of times since to make sure everything is ok, which it is, and it's been really nice to heat our bedroom on some cold nights and cool my western facing home office on some sunny afternoons). When the permit inspector asked before they came over who our installer is and I told them, they said "They do really good work." Definitely recommend them to others and in fact already have."

"I got an excellent service from this company. I called them for a simple AC maintenance check and they were very thorough. The technician checked everything from the AC unit all the way to the furnace and he was so reassuring. I must say, it was quite nice dealing with them on the phone and in person. I will continue using their service."

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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